Modern Construction Services

Compensation

Full Description

Modern Construction Services serves a variety of businesses and clients nationwide, managing and scheduling construction and maintenance needs, renovations, upfits, and a wide range of tasks like electrical repairs, plumbing issues, HVAC maintenance, janitorial, and emergency repairs. We’re hiring a detail-oriented, highly organized professional to manage nationwide facilities maintenance work orders. This desk-based role involves coordinating service delivery across construction, repair, and remodel trades, using multiple software platforms and client portals. Starting Salary: $62,500/year Bonus Potential: $10,000–$40,000 annually (paid quarterly, performance-based) Schedule: Hybrid-remote after training. Ideal candidates will have experience with work order systems, strong communication skills, and a client-focused mindset to ensure operational excellence and satisfaction. Primary Functions: • Act as the primary liaison for nationwide clients, ensuring prompt, professional communication and consistent service quality across multiple sites. • Manages all aspects of facilities maintenance operations across multi-client sites nationwide from a 100% desk-based environment. • Utilizes work order management systems and client portals to coordinate and dispatch regional vendors, tradespeople, and subcontractors. • Develop scopes for construction, repair, and remodel projects, supporting project planning and execution. • Ensures service delivery meets SLA (Service Level Agreement) standards by tracking performance, managing workflows, and maintaining real-time communication. • Maintain data integrity by reconciling discrepancies between internal systems and client platforms. • Analyze service data to identify trends, inefficiencies, and opportunities for improvement. • Generate performance reports and provide proactive updates to enhance client satisfaction and retention. • Collaborate cross-functionally to resolve issues, streamline workflows, and optimize service delivery. Requirements • 2+ years of experience managing nationwide accounts, coordinating work orders, and supporting facilities operations. • Skilled in Microsoft Office Suite and multiple software platforms, including Maintenance Management Systems (e.g., FEXA, Corrigo, ServiceChannel). • Strong interpersonal skills with a focus on relationship-building and issue resolution in fast-paced environments. • Familiar with construction trades and vendor coordination; understanding of compliance standards (OSHA, ADA, EPA). • Experienced in SLA/KPI tracking, performance analysis, and reporting. • Bachelor’s degree in Business Administration, Facilities Management, or related field preferred. Benefits • Competitive, performance-based bonus paid quarterly. • Annual profit sharing • Medical, vision, and dental. • Flexible Spending Account (FSA), Health Saving Account (HSA). • Employer-paid Basic Term Life Insurance, Short- and Long-term disability insurance. • Voluntary supplemental life insurance. • 401(k). Modern Construction Services serves a variety of businesses and clients nationwide, managing and scheduling construction and maintenance needs, renovations, upfits, and a wide range of tasks like electrical repairs, plumbing issues, HVAC maintenance, janitorial, and emergency repairs. We’re hiring a detail-oriented, highly organized professional to manage nationwide facilities maintenance work orders. This desk-based role involves coordinating service delivery across construction, repair, and remodel trades, using multiple software platforms and client portals. Starting Salary: $62,500/year Bonus Potential: $10,000–$40,000 annually (paid quarterly, performance-based) Schedule: Hybrid-remote after training. Ideal candidates will have experience with work order systems, strong communication skills, and a client-focused mindset to ensure operational excellence and satisfaction. Primary Functions: • Act as the primary liaison for nationwide clients, ensuring prompt, professional communication and consistent service quality across multiple sites. • Manages all aspects of facilities maintenance operations across multi-client sites nationwide from a 100% desk-based environment. • Utilizes work order management systems and client portals to coordinate and dispatch regional vendors, tradespeople, and subcontractors. • Develop scopes for construction, repair, and remodel projects, supporting project planning and execution. • Ensures service delivery meets SLA (Service Level Agreement) standards by tracking performance, managing workflows, and maintaining real-time communication. • Maintain data integrity by reconciling discrepancies between internal systems and client platforms. • Analyze service data to identify trends, inefficiencies, and opportunities for improvement. • Generate performance reports and provide proactive updates to enhance client satisfaction and retention. • Collaborate cross-functionally to resolve issues, streamline workflows, and optimize service delivery. Requirements • 2+ years of experience managing nationwide accounts, coordinating work orders, and supporting facilities operations. • Skilled in Microsoft Office Suite and multiple software platforms, including Maintenance Management Systems (e.g., FEXA, Corrigo, ServiceChannel). • Strong interpersonal skills with a focus on relationship-building and issue resolution in fast-paced environments. • Familiar with construction trades and vendor coordination; understanding of compliance standards (OSHA, ADA, EPA). • Experienced in SLA/KPI tracking, performance analysis, and reporting. • Bachelor’s degree in Business Administration, Facilities Management, or related field preferred. Benefits • Competitive, performance-based bonus paid quarterly. • Annual profit sharing • Medical, vision, and dental. • Flexible Spending Account (FSA), Health Saving Account (HSA). • Employer-paid Basic Term Life Insurance, Short- and Long-term disability insurance. • Voluntary supplemental life insurance. • 401(k).