Modern Construction Services

Compensation

Full Description

Job Title: Client Services Account Manager - Facilities Maintenance Company Overview: Modern Construction Services is a leading provider of comprehensive construction and maintenance solutions, serving a diverse range of businesses nationwide. With a commitment to quality and reliability, we specialize in managing renovations, upfits, and a broad spectrum of facility maintenance tasks including electrical, plumbing, HVAC, janitorial, and emergency repairs. Role Overview: As a Client Services Account Manager, you will be the primary point of contact for our clients, ensuring their facilities maintenance needs are met with exceptional service and efficiency. Your role is crucial in coordinating between clients and our operational teams to deliver timely and effective solutions. What You'll Do: - You will manage client accounts, building strong relationships to understand and anticipate their maintenance needs. - You will coordinate scheduling and dispatch of maintenance and repair services across multiple facilities. - You will act as a liaison between clients and internal teams to ensure clear communication and service delivery. - You will monitor project progress and resolve any issues to maintain client satisfaction. - You will prepare and present regular reports on service status and account performance. - You will identify opportunities for service improvements and upselling additional maintenance solutions. - You will ensure compliance with safety standards and company policies in all service activities. - You will collaborate with the sales and operations teams to support business growth and client retention. What You Bring: - Minimum of 3 years experience in account management or client services within the facilities maintenance or construction industry. - Strong knowledge of facilities maintenance processes including electrical, plumbing, HVAC, and general repairs. - Excellent communication and interpersonal skills to manage diverse client relationships. - Proven ability to coordinate multiple projects and prioritize tasks effectively. - Proficiency with CRM software and Microsoft Office Suite. - Strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience with emergency repair coordination and response. - Background in sales or business development within the construction or maintenance sectors. - Certification in facilities management or related fields. - Familiarity with safety regulations and compliance standards. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and collaborative work environment. - We offer flexible work arrangements to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@modernconstruction.com. We look forward to learning how you can contribute to our team and help us deliver exceptional service to our clients.