Modern Construction Services

Compensation

Full Description

Job Title: Client Services Account Manager - Facilities Maintenance Company Overview: Modern Construction Services is a leading provider of comprehensive construction and maintenance solutions across the United States. We specialize in managing diverse projects including renovations, upfits, and essential facility services such as electrical, plumbing, HVAC, janitorial, and emergency repairs. Our commitment to quality and client satisfaction has established us as a trusted partner for businesses nationwide. Role Overview: As a Client Services Account Manager, you will be the primary point of contact for our clients, ensuring their facilities maintenance needs are met with exceptional service and efficiency. You will coordinate between clients and our operational teams to deliver timely solutions that uphold our high standards and foster long-term relationships. What You'll Do: - You will manage client accounts, serving as the main liaison to understand and address their facilities maintenance requirements. - You will coordinate scheduling and dispatch of maintenance and repair services, ensuring timely and effective execution. - You will develop and maintain strong client relationships to promote satisfaction and repeat business. - You will collaborate with internal teams to monitor project progress and resolve any issues promptly. - You will prepare and present regular reports on service delivery and client feedback. - You will identify opportunities for service improvements and communicate these to management. - You will assist in contract negotiations and renewals to support business growth. - You will stay informed about industry trends and best practices to enhance service offerings. What You Bring: - Minimum of 3 years experience in client account management, preferably in facilities maintenance or construction services. - Strong knowledge of facilities maintenance processes including electrical, plumbing, HVAC, and janitorial services. - Excellent communication and interpersonal skills to build and maintain client relationships. - Proven ability to manage multiple projects and prioritize tasks effectively. - Proficiency with CRM software and Microsoft Office Suite. - Problem-solving mindset with attention to detail and a customer-focused approach. Bonus Points If You Have: - Experience working in a nationwide service environment. - Background in contract negotiation and vendor management. - Familiarity with emergency repair protocols and rapid response coordination. - Certification in facilities management or related fields. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and collaborative work environment. - We offer flexible work arrangements to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@modernconstructionservices.com. We look forward to learning how you can contribute to our team and help us deliver exceptional facilities maintenance services nationwide.