Modern Construction Services

Compensation

Full Description

Job Title: Client Services Account Manager - Facilities Maintenance Company Overview: Modern Construction Services is a leading provider of comprehensive construction and maintenance solutions across the United States. We specialize in managing and scheduling a wide range of services including renovations, upfits, electrical repairs, plumbing, HVAC maintenance, janitorial services, and emergency repairs, ensuring our clients' facilities operate smoothly and efficiently. Role Overview: As a Client Services Account Manager, you will be the primary point of contact for our clients, overseeing their facilities maintenance needs and ensuring exceptional service delivery. Your role is crucial in building strong client relationships, coordinating with internal teams, and managing projects to meet client expectations and timelines. What You'll Do: - You will manage client accounts, serving as the main liaison between clients and our service teams. - You will coordinate and schedule maintenance and repair services to ensure timely completion. - You will develop and maintain strong relationships with clients to understand their needs and provide tailored solutions. - You will oversee project progress, ensuring quality standards and client satisfaction. - You will collaborate with internal teams including operations, finance, and field technicians to streamline service delivery. - You will handle client inquiries, resolve issues promptly, and provide regular updates. - You will prepare reports and documentation related to client accounts and project status. - You will identify opportunities for service improvements and contribute to business growth. What You Bring: - You bring at least 3 years of experience in account management or client services, preferably in facilities maintenance or construction. - You have strong knowledge of facilities maintenance processes including electrical, plumbing, HVAC, and janitorial services. - You possess excellent communication and interpersonal skills to build and maintain client relationships. - You are proficient in project management and scheduling tools. - You have strong problem-solving skills and the ability to manage multiple priorities effectively. Bonus Points If You Have: - Experience working with nationwide clients and managing multi-site accounts. - Familiarity with construction and maintenance industry standards and regulations. - Background in sales or business development within the facilities services sector. - Certification in project management (PMP or similar). What We Offer: - We offer a dynamic and supportive work environment with opportunities for professional growth. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible work arrangements. - We offer ongoing training and development programs to enhance your skills. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Client Services Account Manager role at Modern Construction Services. We look forward to hearing from you!