Modern Construction Services

Compensation

Full Description

Job Title: Client Services Account Manager - Facilities Maintenance Company Overview: Modern Construction Services is a leading provider of comprehensive construction and maintenance solutions across the United States. We specialize in managing and scheduling a wide range of services including renovations, upfits, electrical repairs, plumbing, HVAC maintenance, janitorial services, and emergency repairs. Our commitment to quality and customer satisfaction has made us a trusted partner for businesses nationwide. Role Overview: As a Client Services Account Manager, you will be the primary point of contact for our clients, ensuring their facilities maintenance needs are met with exceptional service and efficiency. You will coordinate between clients and our operational teams to deliver timely solutions and maintain strong, long-lasting relationships. What You'll Do: - You will manage client accounts, serving as the main liaison to understand and address their facilities maintenance requirements. - You will coordinate scheduling and dispatching of maintenance and repair services to meet client expectations. - You will monitor project progress and ensure timely completion of tasks such as electrical, plumbing, HVAC, and janitorial services. - You will resolve client issues promptly, providing effective solutions and maintaining high satisfaction levels. - You will collaborate with internal teams to optimize service delivery and improve operational workflows. - You will prepare and present regular reports on account status, service metrics, and client feedback. - You will identify opportunities for account growth and upsell additional services where appropriate. - You will stay informed about industry trends and best practices to advise clients effectively. What You Bring: - Minimum of 3 years experience in account management or client services within facilities maintenance or construction industries. - Strong knowledge of facilities maintenance processes including electrical, plumbing, HVAC, and janitorial services. - Excellent communication and interpersonal skills to build and maintain client relationships. - Proven ability to manage multiple accounts and coordinate complex service schedules. - Proficiency with CRM software and Microsoft Office Suite. - Strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working with nationwide clients and managing multi-site accounts. - Background in construction project management or operations. - Familiarity with emergency repair protocols and rapid response coordination. - Certification in facilities management or related fields. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and collaborative work environment. - We offer flexible work arrangements to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@modernconstruction.com. We look forward to learning how you can contribute to our team!