Modern Construction Services

Compensation

Full Description

Job Title: Client Services Account Manager - Facilities Maintenance Company Overview: Modern Construction Services is a leading provider of comprehensive construction and maintenance solutions, serving a diverse range of businesses nationwide. With a commitment to quality and customer satisfaction, we specialize in managing renovations, upfits, and a broad spectrum of maintenance tasks including electrical, plumbing, HVAC, janitorial, and emergency repairs. Role Overview: As a Client Services Account Manager, you will be the primary point of contact for our clients, ensuring their facilities maintenance needs are met with efficiency and professionalism. Your role is crucial in coordinating services, managing client relationships, and driving satisfaction through effective communication and problem-solving. What You'll Do: - You will manage and nurture client relationships to understand and anticipate their facilities maintenance needs. - You will coordinate scheduling and dispatch of maintenance and repair services across multiple client sites. - You will collaborate with internal teams and external vendors to ensure timely and quality service delivery. - You will monitor project progress and provide regular updates to clients, addressing any concerns promptly. - You will develop and implement account strategies to enhance client satisfaction and retention. - You will handle client inquiries and resolve issues with a customer-focused approach. - You will maintain accurate records of service requests, work orders, and client communications. - You will analyze service data to identify trends and recommend improvements. What You Bring: - Minimum of 3 years experience in account management or client services, preferably in facilities maintenance or construction. - Strong knowledge of facilities maintenance processes including electrical, plumbing, HVAC, and general repairs. - Excellent communication and interpersonal skills to build and maintain client relationships. - Proficiency with scheduling software and CRM systems. - Ability to manage multiple projects and priorities in a fast-paced environment. - Problem-solving mindset with attention to detail and organizational skills. Bonus Points If You Have: - Experience working with national or multi-site accounts. - Background in construction project management or facilities operations. - Familiarity with emergency repair protocols and vendor management. - Certification in facilities management or related fields. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer flexible work arrangements to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@modernconstructionservices.com. We look forward to learning how you can contribute to our team and help us deliver exceptional service to our clients.