Modern Construction Services

Compensation

Full Description

Job Title: Client Services Account Manager - Facilities Maintenance Company Overview: Modern Construction Services is a leading provider of comprehensive construction and maintenance solutions, serving a diverse range of businesses nationwide. With a commitment to quality and reliability, we specialize in managing renovations, upfits, and a broad spectrum of facility maintenance tasks including electrical, plumbing, HVAC, janitorial, and emergency repairs. Role Overview: As a Client Services Account Manager, you will be the primary point of contact for our clients, ensuring their facilities maintenance needs are met with exceptional service and efficiency. Your role is crucial in coordinating between clients and our operational teams to deliver timely and effective solutions. What You'll Do: - You will manage client accounts, building strong relationships and understanding their unique maintenance requirements. - You will coordinate scheduling and dispatch of maintenance and repair services to meet client expectations. - You will oversee project progress, ensuring timely completion and quality standards. - You will communicate proactively with clients to provide updates and resolve any issues. - You will collaborate with internal teams to optimize service delivery and resource allocation. - You will analyze client feedback and service data to recommend improvements. - You will prepare reports and documentation related to client services and project status. - You will assist in developing strategies to expand client accounts and service offerings. What You Bring: - Minimum of 3 years experience in client account management or facilities maintenance coordination. - Strong knowledge of facilities maintenance processes including electrical, plumbing, HVAC, and general repairs. - Excellent communication and interpersonal skills to manage client relationships effectively. - Proven ability to manage multiple projects and prioritize tasks in a fast-paced environment. - Proficiency with scheduling software and Microsoft Office Suite. - Problem-solving mindset with attention to detail and organizational skills. Bonus Points If You Have: - Experience in the construction or facilities management industry. - Familiarity with emergency repair protocols and vendor management. - Certification in facilities management or related fields. - Experience with CRM systems and data analysis tools. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer flexible work arrangements to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@modernconstructionservices.com. We look forward to hearing from you!