Modern Construction Services

Compensation

Full Description

Job Title: Client Services Account Manager - Facilities Maintenance Company Overview: Modern Construction Services is a leading provider of comprehensive construction and maintenance solutions across the nation. We specialize in managing and scheduling a wide array of services including renovations, upfits, electrical repairs, plumbing, HVAC maintenance, janitorial services, and emergency repairs, ensuring our clients' facilities operate smoothly and efficiently. Role Overview: As a Client Services Account Manager, you will be the primary point of contact for our clients, overseeing their facilities maintenance needs and ensuring exceptional service delivery. Your role is pivotal in building strong client relationships, coordinating with internal teams, and managing project timelines to meet client expectations. What You'll Do: - You will manage client accounts, serving as the main liaison between clients and our service teams. - You will coordinate and schedule maintenance and repair services to ensure timely completion. - You will develop and maintain strong relationships with clients to understand their needs and provide tailored solutions. - You will monitor project progress and communicate updates to clients and internal stakeholders. - You will resolve client issues promptly, ensuring high levels of satisfaction. - You will collaborate with vendors and contractors to secure quality services and negotiate contracts. - You will prepare reports and documentation related to client accounts and project status. - You will identify opportunities for service improvements and contribute to business growth. What You Bring: - You bring at least 3 years of experience in account management or client services within the facilities maintenance or construction industry. - You have strong knowledge of facilities maintenance processes including electrical, plumbing, HVAC, and janitorial services. - You possess excellent communication and interpersonal skills to manage client relationships effectively. - You are proficient in project management and scheduling tools. - You have problem-solving skills and the ability to handle multiple projects simultaneously. - You hold a relevant degree or certification in construction management, facilities management, or a related field. Bonus Points If You Have: - Experience with contract negotiation and vendor management. - Familiarity with emergency repair protocols and rapid response coordination. - Knowledge of industry compliance standards and safety regulations. - Proficiency in CRM software and Microsoft Office Suite. What We Offer: - We offer a dynamic and supportive work environment with opportunities for professional growth. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer ongoing training and development programs to enhance your skills. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@modernconstructionservices.com. We look forward to hearing from you!