Modern Construction Services

Compensation

Full Description

Job Title: Client Services Account Manager - Facilities Maintenance Company Overview: Modern Construction Services is a leading provider of comprehensive construction and maintenance solutions across the United States. We specialize in managing and scheduling a wide range of services including renovations, upfits, electrical repairs, plumbing, HVAC maintenance, janitorial services, and emergency repairs. Our commitment to quality and customer satisfaction has made us a trusted partner for businesses nationwide. Role Overview: As a Client Services Account Manager, you will be the primary point of contact for our clients, ensuring their facilities maintenance needs are met efficiently and effectively. You will coordinate between clients and our service teams to deliver timely solutions, manage project schedules, and maintain strong client relationships to support business growth. What You'll Do: - You will manage client accounts, serving as the main liaison between clients and internal teams. - You will coordinate and schedule maintenance and repair services to meet client requirements. - You will monitor project progress and ensure timely completion of tasks. - You will resolve client issues promptly, providing excellent customer service. - You will collaborate with service teams to optimize resource allocation and workflow. - You will prepare and present regular reports on account status and project updates. - You will identify opportunities for upselling additional services to clients. - You will maintain accurate records of client interactions and service requests. What You Bring: - Minimum of 3 years experience in account management or client services, preferably in facilities maintenance or construction. - Strong knowledge of facilities maintenance processes including electrical, plumbing, HVAC, and janitorial services. - Excellent communication and interpersonal skills to build and maintain client relationships. - Proven ability to manage multiple projects and prioritize tasks effectively. - Proficiency with scheduling software and CRM systems. - Problem-solving skills with a customer-focused approach. Bonus Points If You Have: - Experience working in a construction or facilities management company. - Familiarity with emergency repair protocols and rapid response coordination. - Technical background or certifications related to facilities maintenance. - Experience with contract negotiation and service level agreements. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and remote work options. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@modernconstructionservices.com. We look forward to hearing from you!