MMB Global Tech LLC

Compensation

Full Description

Job Title: Product Owner Pega (Credit Card Claims & Debit Card Disputes) Experience: 7+ Years Location: Remote Job Summary We are seeking an experienced Product Owner with strong domain expertise in Credit Card Claims and Debit Card Disputes, leveraging Pega platforms to drive end-to-end product delivery. The ideal candidate will work closely with business stakeholders, compliance teams, and delivery squads to ensure scalable, compliant, and customer-centric dispute management solutions. Key Responsibilities Own and manage the product backlog for Pega-based Credit Card Claims and Debit Card Dispute workflows. Gather, analyze, and translate business requirements into clear user stories with well-defined acceptance criteria. Collaborate with business, operations, fraud, compliance, and IT teams to align product vision and delivery. Drive end-to-end dispute lifecycle including intake, investigation, provisional credit, chargeback, and resolution. Ensure solutions comply with regulatory requirements (Reg E, Reg Z, card network rules). Work closely with Pega architects and developers to design and refine case management workflows. Prioritize backlog items based on business value, risk, and regulatory impact. Participate in PI planning, sprint planning, reviews, and retrospectives. Support UAT, defect triage, and production release readiness. Track product KPIs and continuously improve dispute handling efficiency and customer experience.