MLabs

Compensation

Full Description

Compliance Operations Manager (Fintech/Payments) Location: Remote - Based in EST timezone Compensation: $80K - $120K We believe in a world of fair economic opportunity, where global commerce can flourish thanks to frictionless exchange of value. Our primary mission is enabling drastically faster, cheaper, and more reliable transactions for businesses in emerging markets. We are looking for a Compliance Operations Manager to take absolute ownership of the systems, processes, and relationships that are the backbone of our day-to-day operations. This role is about acting like a founder, building trust with clients and partners, and creating a culture of relentless execution and accountability in a high-growth environment. As the Compliance Operations Manager, you will lead the team responsible for handling critical financial compliance requests (such as Requests for Information - RFIs) from our banking partners. This is a hands-on leadership role focused on execution, building trust, and driving efficiency. Key Responsibilities: Act Like a Founder: Take absolute ownership of every compliance request—ensuring clients receive clear communication and banking partners receive expected documentation without delay. Simplify Communication Flows: Build strong, trust-based relationships with clients and financial institutions, serving as the critical point of contact who makes compliance frictionless and reliable for all key stakeholders. Own Compliance Operations End-to-End: Ensure all core systems, including transaction monitoring, KYC/AML documentation, and reporting, are behaving as intended, protecting the business, our clients, and our banking partners. Drive Urgency and Accountability: Build a team culture where relentless execution is non-negotiable, deadlines are sacred, and the job isn't finished until it's done right. Build Scalable Processes: Identify risks and close gaps by designing workflows that balance regulatory rigor with operational efficiency. Design processes that can be templatized, documented in a knowledge repository, and scaled to junior resources, ultimately enabling future automation or outsourcing. We are seeking a highly motivated and detail-obsessed leader with a proven ability to manage complex regulatory operations in a high-stakes industry. Proven Track Record: 5+ years of experience in operations, ideally within fintech, payments, or financial services. Relationship-Builder: You have worked closely with clients and financial institutions and possess the ability to keep both sides aligned and confident in compliance procedures. Extreme Ownership Mindset: You don't just respond to requests—you anticipate them, prioritize them, and close them fast, taking full responsibility for the outcome. Scalability Mindset: You are able to look beyond mere execution to design processes for documentation, standardization, and ultimate scaling or automation. Detail-Obsessed, but Pragmatic: You understand when to scrutinize details and when to prioritize the speed necessary for business outcomes. Strong Reporting Skills: Ability to create and maintain performance dashboards (Jira or similar tools) and clearly articulate process improvements and performance metrics to internal and external stakeholders. High-Accountability Leader: You set a high bar for excellence and relentlessly drive yourself and your team to meet it. We empower our team to make bold decisions and deliver business outcomes that matter, offering a package that reflects the high-impact nature of this role. High-Impact Role: The opportunity to build foundational processes and systems that directly enable global commerce in emerging markets. Competitive Compensation: Salary and benefits package commensurate with experience and market rate. Culture of Ownership: Empowered to act like a founder, make decisive choices, and drive significant business impact. Professional Growth: A fast-paced, high-accountability environment ideal for rapid career development. Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search. Commitment to Equality and Accessibility: At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city. MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.