MKS Instruments

Compensation

Full Description

A Day in Your Life at MKS: As a Sr. Customer Relations Specialist at MKS, you will serve as a critical link between our customers, sales teams, and internal departments, ensuring a seamless customer experience. We are seeking a detailed-oriented and customer-focused person to join our team who will be responsible for handling customer inquiries, processing orders, returns, maintaining customer portal(s) and order management. You Will Make an Impact By: Maintaining direct contact with customers before and after sales to ensure high level of customer satisfaction. Providing price quotations. Collaborating with sales and product marketing to ensure we’re offering latest product. Maintaining current customer part number revision and cross reference. Maintaining customer OTD (on time delivery) analysis. Work cross-functionally with internal departments to meet customer requirements. Wide range of customer service functions included but not limited to: Order entry, returns, credits, delivery schedules and MRP updates. Maintaining weekly alignment with Customer portals and MKS ship schedule. Skills You Bring: Bachelor’s degree or equivalent experience and 8+ years of related experience. Strong communication and interpersonal skills. Strong problem-solving skills with the ability to resolve complex issues. Preferred Skills: Ability to handle multiple tasks with strong attention to detail. Familiarity with CRM tools (such as Oracle) is a plus. Familiarity with Customer portals preferred. Microsoft Excel proficiency. Physical Demands & Working Conditions: Perform activities such as sitting, standing, or typing for extended periods of time Ability to remain in a stationary position for 25% of the time Must be able to communicate information and ideas so others will understand Must be able to exchange accurate information Operates in a professional office and/or laboratory/manufacturing environment Constantly operates a computer and other office productivity machinery Ability to observe documents and details at close range (within a few feet of the observer) Noise level in the work environment is usually average Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees. MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com . If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action, and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path. Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels included is a big deal for us. Our group of ~10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind-the-scenes support for some amazing technology. MKS Inc., enables technologies that transform our world. MKS Inc, Product Overview