Misha and Puff

Compensation

Full Description

Misha & Puff is seeking a customer service-oriented and sales motivated Part-time Retail Sales Associate to join us at the Misha & Puff retail store in Brooklyn, NY. Candidates must have weekend availability. Our Retail Sales Associates have a passion for handcrafted knitwear and sharing that passion with every visitor we meet in store. They will authentically connect with customers to win both sales and long-term community loyalty. In addition to being trusted product experts and brand guides for our highly engaged customers, Retail Sales Associates own day-to-day shop operations, stock replenishment, and internal communication. They represent Misha & Puff’s sustainable vision and values every day. Job Responsibilities • Meet and exceed sales goals by providing a full-service shop experience, anticipating customer needs in-store, clienteling via email & phone inquiries and seamlessly fulfilling remote orders. • Proactively create a welcoming atmosphere and communicate expert product and company knowledge with ease. • Help customers (both kids and adult shoppers) create outfits, find/recommend sizes, and make product recommendations. • Fastidiously maintain floor standards and assist with visual merchandising. • Operate a register and accurately ring sales, returns, exchanges, and charge-sends on Mac POS. • Diligently maintain customer relations, collect customer feedback, and proactively practice reconciliation when warranted. • Support the Retail Director in collaborating across company teams to manage inventory and maintenance needs. • Represent the values, vision, and people-first culture of our sustainable mission. Preferred Qualifications • Approachable, professional demeanor with an innate drive for customer satisfaction and sales alike • Strong retail sales and styling experience or equivalent • Strong organizational skills and Mac, Excel, Word, Google, POS, and iPad proficient • Able to sit and stand up to 8 hours a day, and lift up to 40 lbs • Full English fluency • Fully vaccinated prior to start date • Open to working additional shifts as needed Exceptional candidates will also have some of the following: • Alignment with sustainable and ethical fashion space and mission • Shopify expertise or equivalent retail inventory management and POS experience • Luxury personal shopping or clienteling sales experience • Direct experience with knitwear garment construction and care, luxury children’s and women’s fashion, and knowledge of the Misha & Puff brand preferred. About Misha & Puff: Misha & Puff makes thoughtful knitwear to last a lifetime. Inspired by New England winters and working exclusively with premium natural fibers and low-impact dyes, each piece is ethically handcrafted in Peru by a network of talented knitters and artisans. Drawing on years of experience as a stylist and a deep understanding of what works well for knits and the body, Anna Wallack founded Misha & Puff in 2011 and created a beloved collection for generations to come.We are dedicated to providing a safe and equitable working environment to all people. We will not discriminate against any employee or job applicant because of their race, color, religion, national origin, pregnancy, marital or civil status, sex, sexual orientation or gender identity, physical or mental disability, or age. Job Type: Part-time Pay: From $20.00 per hour Benefits: • Employee discount • Paid time off Experience: • Retail sales: 1 year (Preferred) Ability to Commute: • Brooklyn, NY 11217 (Required) Work Location: In person