Mirantis

Compensation

Full Description

Job Description: • Serve as the primary technical authority for customer environments across Kubernetes, OpenStack, Linux, networking, storage, and security. • Provide L2-level troubleshooting and technical guidance across compute, control plane, networking, and storage layers. • Diagnose complex failures across OpenStack and Kubernetes components. • Guide customers through upgrades, lifecycle management, capacity planning, and architecture best practices. • Ensure customer issues are resolved within defined SLAs with minimal business impact. • Maintain greater than 95% CSAT across assigned accounts. • Conduct proactive platform reviews and drive root cause elimination for recurring issues. • Lead P1/P0 escalations, war rooms, and cross-functional incident response. • Provide clear, timely updates to customers and internal stakeholders throughout the incident lifecycle. • Conduct recurring platform health reviews and risk assessments. Requirements: • 5+ years in technical support, service delivery, DevOps, SRE, or similar customer-facing infrastructure roles. • Hands-on experience with Kubernetes and OpenStack in production environments. • Understanding of Nova, Neutron, Cinder, Keystone, Glance, Ceph, iSCSI, NFS, VLAN/VXLAN, and SDN concepts. • Strong Linux administration and distributed systems troubleshooting skills. • Proven experience managing high-severity escalations and communicating with executives. • Willingness to travel up to 30% and participate in an on-call rotation. • Experience running Kubernetes on top of OpenStack (preferred). • Exposure to CI/CD, infrastructure-as-code, and observability tooling (preferred). • Awareness of GPU and AI/ML workloads and their infrastructure requirements (preferred). • Certifications such as CKA, CKAD, CKS, OpenStack certifications, Docker, Linux Foundation, or cloud provider certifications (preferred). Benefits: • Work with an established Silicon Valley leader in the cloud infrastructure industry • Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies. • Be a part of cutting-edge, open-source innovation. • Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued. • Receive a competitive compensation package with strong benefits plan