Mims Consulting Group

Compensation

Full Description

Job Title: Hotel Front Office Manager Location: Charlotte, NC Position Type: Contract (with opportunity to go permanent) Pay: $3,141 per month (Paid biweekly) Taxes: 1099 Form (collect 100% of your earnings) Company Overview: Mims Consulting Group specializes in delivering top-tier management solutions to the hospitality industry. Our expert team is dedicated to driving exceptional performance and results for hotels across the country. We are committed to excellence, professionalism, and elevating guest experiences. Job Description: We are seeking an experienced and customer-focused Front Desk Manager to oversee front desk operations and ensure exceptional guest service. The ideal candidate will have a strong hospitality background—IHG experience is preferred, with Hilton experience as a plus—and will be responsible for leading staff, managing daily operations, and maintaining high service standards. Key Responsibilities: • Demonstrate proven experience in a hospitality environment (IHG preferred; Hilton a plus) • Supervise, lead, train, and schedule front desk employees, including receptionists and night auditors • Serve as the primary point of contact for guests, effectively handling inquiries, special requests, and complaints • Oversee front desk operations, including reservation management, check-ins/check-outs, billing, and cash handling • Ensure accurate guest record-keeping and reporting • Maintain a welcoming and professional atmosphere for guests and staff • Collaborate with housekeeping, maintenance, and other departments to ensure seamless hotel operations • Respond to emergencies and troubleshoot issues promptly to uphold guest satisfaction • Monitor front desk supply inventory and place orders as needed • Assist with creating and managing front desk staff schedules • Must possess a valid North Carolina Driver’s License Qualifications: • Strong leadership and team management abilities • Excellent customer service and communication skills • Ability to multitask and work efficiently under pressure • High level of professionalism, adaptability, and diplomacy • Strong problem-solving and decision-making skills • Proficiency with hotel management software and systems, including HotelKey Why Join Us: • 1099 contract – keep 100% of your earnings • Option to become permanent after contract ends. • Join a respected network of hospitality professionals Apply Now: If you are a seasoned hospitality professional seeking a dynamic and rewarding opportunity, we encourage you to apply! Visit www.mimsconsultant.com to learn more. Job Type: Contract Pay: $3,141.00 per month Benefits: • Flexible schedule Work Location: In person