Milking Cloud

Compensation

Full Description

Inside Sales & Customer Success Specialist (Mid-Level) AgTech / IoT Solutions – Remote (USA) We are looking for a mid-level, customer-facing specialist who can comfortably speak the language of dairy farms and enjoys owning the customer journey end-to-end — from the first conversation to long-term success. This is not a high-volume sales role and not a ticket-based support job. • You will work with a limited number of customers, focusing on quality conversations, real problem-solving, and long-term value creation. What You’ll Do Inbound Sales & Customer Guidance • Contact inbound leads coming from Meta & digital channels • Understand the customer’s dairy farm structure, herd size, and management practices • Discuss solutions in a consultative way and guide customers through the purchase process (Stripe links) • No cold calling, no aggressive quotas • Order fulfillment, shipping, and logistics are handled by dedicated operations teams Customer Success & Analytical Support • You will work with a small, manageable customer portfolio rather than a large volume of accounts. • Support customers after purchase in both software and IoT device usage • Review alerts and data together with customers (e.g. estrus/heat alarms, activity patterns) • Speak analytically about on-farm situations and help customers interpret what the data means in practice • Proactively check in with existing customers to ensure they are getting real value • Identify successful use cases and collect testimonials & success stories Partner & Distributor Support • Support distributors during the sales process when needed • Act as a product, data, and solution reference for partner sales teams What This Role Is (and Is Not) Quality-focused conversations (avg. ~15 customers/day) Advisory, analytical, and solution-oriented Long-term customer relationships No cold calling No call-center style KPIs No ticket overload No logistics or fulfillment responsibility Who You Are • Typically 3–6 years of relevant experience in customer-facing roles. (Sales, Customer Success, Technical Support, or similar) • Background or hands-on familiarity with dairy / cattle farms • (farm work, ag education, veterinary support, feed, breeding, herd management, or AgTech experience) • Comfortable discussing real on-farm scenarios, not just software features • Able to interpret data and speak analytically about animal behavior and alerts • Confident communicating with customers via phone and video • Organized, responsible, and comfortable owning outcomes • Experience in SaaS, IoT, or AgTech is a strong plus Why Join Us? • Be part of a newly forming US team with real influence from day one • Clear training and onboarding support — we invest in your success • Long-term team vision: growing toward a 10+ person US organization • Future career flexibility as the team grows (e.g. moving into Sales, Customer Success leadership, or specialized roles) • Work with real customers, real farms, and real impact — not call lists • Remote-friendly structure with autonomy, trust, and ownership • Competitive compensation aligned with mid-level experience. • We are especially interested in candidates based in agricultural or rural regions with a strong connection to dairy farming communities. • We primarily envision this as a full-time role, but we can offer a part-time start for the right person, with a clear path to full-time as responsibilities and the US team grow. About MilkingCloud MilkingCloud is an AgTech platform combining farm management software (SaaS) with IoT devices to help dairy farms monitor herd health and reproduction through real-world data. You will work with solutions such as: • M2Moo – activity & health monitoring for heat (estrus) detection • MastiPro – inline mastitis detection during milking • MilkingCloud software – where farm data, alerts, and insights come together Your role is not technical installation, but helping farmers understand what the data means and how to act on it.