Milk Street

Compensation

Full Description

177 Milk Street is a national culinary media company seeking a Circulation Director to manage our print and digital subscription business. This is a hands-on role managing the full lifecycle of membership—from acquisition and conversion through renewal and retention—across both our digital platform and bimonthly print magazine.The ideal candidate is equally comfortable analyzing renewal rates in a spreadsheet and troubleshooting technical integrations between subscription platforms. You’ll work closely with our customer data platform vendor (Omeda), manage email marketing campaigns in Klaviyo, and coordinate with developers on paywall and authentication issues.Core ResponsibilitiesSubscription & Membership Management Manage all renewal programs: advance renewals, automatic renewals, positive option conversions, and trial offer conversionsOversee gift membership programs (new and renewal)Handle membership upgrades and price testingMaintain and manage all renewal, billing, and conversion schedulesData & Analytics Track and report weekly on renewal rates, response rates, file size, and conversion metricsUpdate membership model monthly including budgets, annual reforecasts, and 5-year plansManage cash projections for all membership revenue (weekly, monthly, annual) and reconcile forecast to actualBuild and maintain a circulation dashboard in collaboration with internal teamsMarketing & Campaigns Plan and execute membership promotion activities across channels: direct mail, physical renewal forms, automated email sequences, and digital campaignsManage our Klaviyo email marketing platform including list hygiene, segmentation, new adds, and unsubscribesOversee the creation and performance of website popups and paywallsVendor & Platform Management Serve as primary liaison with Omeda (customer data platform) for day-to-day operations, technical troubleshooting, and strategic projectsManage the Omeda customer database, including data hygiene and authentication/paywall functionalityCoordinate with payment processors and ensure credit cards are validated before billingManage relationships with other vendors: postal lettershop, fulfillment (Kable), USPS, telephone answering servicePrint Operations Manage the mailing of our bimonthly magazine including print orders and issue mailingsHandle postal statement of ownershipCompliance & Customer Service Ensure legal and regulatory compliance: privacy regulations, FTC requirements, and state regulations for online and recurring salesOversee Omeda-managed customer service operationsWhat We’re Looking For Experience in circulation, audience development, or subscription management—ideally at a publisher with both print and digital productsHands-on experience with customer data platforms (Omeda experience strongly preferred)Familiarity with email marketing platforms (Klaviyo, Mailchimp, or similar)Comfort with data analysis: you can build reports, spot trends, and make recommendationsStrong project management skills and attention to detailAbility to work cross-functionally with marketing, editorial, finance, and technical teamsUnderstanding of (or willingness to learn) how paywalls, authentication systems, and website integrations work at a technical levelPlease submit your application via email to wkimball@177milkstreet.com, chris@cpkkitchen.com, and nzhang@cpkkitchen.com with the subject line APPLICANT: Circulation Director. Applications submitted elsewhere will not be considered.