Midwestern Electric, LLC.

Compensation

Full Description

Position Overview: We are seeking an experienced and results-driven Service Manager to lead the Service Division of our Commercial and Industrial Electrical Construction Company. This role is responsible for managing day-to-day service operations, supervising field technicians, maintaining strong client relationships, and ensuring the successful execution of service-related projects ranging from emergency calls to small-scale electrical installations and upgrades. The ideal candidate has a strong background in electrical construction, excellent leadership and communication skills, and a proven ability to manage service teams in fast-paced commercial and industrial environments. Key Responsibilities: · Oversee and manage the service department, including scheduling, dispatching, and supervising service electricians and technicians · Serve as the primary point of contact for service clients—ensuring timely response, clear communication, and high-quality service delivery · Coordinate with construction project managers and estimators on crossover work or small construction-related service projects · Review, estimate, and quote service work including T&M jobs, maintenance calls, repairs, and minor installations · Track service jobs from start to finish to ensure efficiency, code compliance, safety, and customer satisfaction · Develop and enforce service procedures and standards in line with company policies and industry best practices · Monitor department performance, manage KPIs (response times, job margins, technician utilization, etc.), and report regularly to senior management · Maintain and manage tools, equipment, vehicles, and materials inventory used by service personnel · Support and mentor service electricians and apprentices, promoting a culture of safety, training, and continuous improvement · Ensure compliance with NEC, OSHA, and all applicable safety and electrical regulations Qualifications: · Minimum 5–7 years of experience in commercial/industrial electrical construction · At least 2 years in a supervisory or service management role preferred · Journeyman or Master Electrician License (preferred or required based on location) · Strong knowledge of electrical systems in commercial and industrial environments · Experience in job quoting, scheduling, and resource planning · Excellent communication, leadership, and customer service skills · High attention to detail and ability to manage multiple priorities under tight deadlines · Valid driver’s license and clean driving record Preferred Attributes: · Estimating experience for small service jobs and maintenance contracts · Strong understanding of electrical code, safety protocols, and industry standards · Familiarity with project management and workflow tools · Bilingual in English and Spanish (a plus, but not required) Midwestern Electric is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Midwestern Electric complies with all applicable laws, regulations, and executive orders regarding equal employment opportunity and affirmative action. We take affirmative action to ensure equal opportunity in all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and other personnel actions. Midwestern Electric also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Company DescriptionMidwestern Electric is the leading provider of Commercial, Industrial and Transportation electrical services. MWE specializes in working directly with Commercial and Industrial customers providing them with a complete in-house electrical contractor. MWE also specializes in the maintenance and installation of traffic signals, streetlights, and Intelligent Transport Systems (ITS) for government customers including the Indiana Department of Transportation and the majority of local municipalities. The company was founded in 1971 and has developed an expansive footprint across the State of Indiana with offices in East Chicago as well as Indianapolis.