Microsoft

Compensation

Full Description

Be the technical expert on the ground with the customer team to increase confidence in the product capabilities & drive adoption. Own the relationships with multiple stakeholders within the customer accounts (ranging from senior leadership to architects & partners) to drive adoption & unblock issues. Deeply understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions in production. Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging senior leadership escalation, as necessary. Be the bridge between engineering & customer teams and own action items from customer engagements and drive them to completion by sharing regular updates to all the stakeholders, identifying the right owners for each action item, and regularly following up with the owners to completion. Be on the lookout for success stories & opportunities within customer organizations to uncover the human truth behind adoption & celebrate success. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 4+ years of customer-facing experience. 4+ years of solution architecture experience. 3+ years of experience with key Power Platform technologies and areas: Power Apps, Power Automate Cloud Flows & Desktop Flows, Power Platform governance, security & administration, Power Platform Application Lifecycle Management (ALM), Dataverse, AI Builder, or Power Platform pro-dev extensibility patterns.