Microsoft

Compensation

Full Description

- Rapidly assess customer challenges and mobilize best-fit resources to resolve them on a timely manner. This will often mean partnership with leaders, engineering teams, marketing, field and more. - Present executive-level updates and insights to senior leadership. - Define and track key metrics for issue resolution and customer satisfaction. - Continuously look for ways to improve our approach to customer success innovating in tooling, processes, use of AI and more. Required Qualifications: - Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development - OR equivalent experience. - Experience with capturing and synthesizing customer feedback to drive continuous improvement. Preferred Qualifications: - Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 3+ years experience in engineering, product/technical program management, data analysis, or product development - OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical program management, data analysis, or product development - OR equivalent experience. - Experience with AI solutions and M365 is a plus. - Experience with leveraging data to derive insights and improve operational efficiency is a plus. - Strong Interest in deepening your knowledge about M365 products to more deeply understand our customer needs, especially in the AI space.