Mettle Ops

Compensation

Full Description

Purpose The Operations Manager is responsible for leading the planning, execution, and performance oversight of operational programs to ensure alignment with strategic objectives, customer requirements, and contractual commitments, working alongside Program Managers and Senior Program Managers. This role integrates cross-functional teams, manages program scope, schedule, cost, and risk, and drives operational excellence across the organization. Serves as a key interface between operations, program management, engineering, supply chain, quality, and executive leadership to ensure disciplined execution, scalable growth, and predictable delivery performance. Work Environment This role operates in both office and production environments with regular interaction across operations, engineering, quality, supply chain, and leadership teams. The position may require time on the production floor to support daily execution and issue resolution. Position Responsibilities Operational Leadership • Oversee and assist with daily operational activities, including production planning, scheduling, and workflow management • Lead and support operations staff to meet performance, safety, and quality expectations • Ensure operational processes align with company goals, customer requirements, and compliance standards Process Improvement & Execution • Identify and implement process improvements to increase efficiency, quality, and throughput • Monitor key performance indicators (KPIs) related to delivery, cost, quality, and productivity • Drive corrective actions for operational issues and performance gaps Cross-Functional Coordination • Partner with engineering, quality, supply chain, and program management to support production and delivery commitments • Coordinate resources, priorities, and timelines to meet customer and business needs • Support new product introductions and process changes People, Safety & Compliance • Promote a safe, organized, and compliant work environment • Support hiring, training, and development of operations staff • Ensure adherence to company policies, quality standards, and regulatory requirements Reporting & Planning • Provide regular operational updates, metrics, and insights to leadership • Support capacity planning, labor planning, and resource forecasting • Contribute to strategic planning initiatives related to operations