Metropolitan Transportation Commission

Compensation

Full Description

DEADLINE TO APPLY IS SUNDAY, JANUARY 11, 2026, AT 11:59 PM IF YOU ARE INTERESTED, PLEASE APPLY IMMEDIATELY First round interviews tentatively scheduled for Tuesday, January 20, 2026 or Thursday, January 22, 2026 A resume and cover letter are not required with your application, but highly encouraged. Be ready to rethink your assumptions about the public sector. Dedicated and motivated colleagues? Beautiful, high amenity building for on-site work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes! ABOUT MTC The Metropolitan Transportation Commission (MTC) is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area. MTC is the federally designated Metropolitan Planning Organization (MPO) and the state designated Regional Transportation Planning Agency (RTPA) for the nine-county San Francisco Bay Area. MTC is committed to being an equitable and inclusive workplace. MTC provides services to the Association of Bay Area Governments (ABAG). For more information about MTC, visit www.mtc.ca.gov. ABOUT THE TEAM The Sustainable Mobility and Operations (SUMO) Section was established in January 2025 and is tasked with advancing an integrated portfolio designed to improve the transportation system’s operational efficiency, safety, and sustainability while also helping customers use the multi-modal system more effectively. The 511 Traveler Information & Agency Web Services Unit oversees the operations and delivery of MTC’s 511 Traveler Information Program, employer commute services, traveler information technology projects, and agency web services. ABOUT THE ROLE MTC, in coordination with Caltrans, the California Highway Patrol, the Bay Area transit agencies, and other stakeholders, has partnered on projects to improve regional transportation system management and mobility. The 511 Traveler Information Program, managed by MTC, encompasses several key components, systems and projects that support the day-to-day collection and dissemination of traveler information with the goal of assisting travelers with travel decisions and providing connections to several regional transportation programs. MTC, in collaboration with the Bay Area Air Quality Management District (Air District) manages and operates the Bay Area Commuter Benefits Program (CBP) which requires employers with 50 or more full-time employees in the Air District’s jurisdiction to offer commuter benefits to their covered employees. MTC is primarily focused on employer registration support while the Air District is primarily responsible for program enforcement. MTC oversees the Bay Area Vanpool Program, which subsidizes commuter vanpools and provides connections to county incentives to reduce solo driving and support affordable commuting. Under the supervision and direction of the Assistant Director, Traveler Information & Agency Web Services, specific assignments and responsibilities include, but are not limited to, the following: Project and Program Administration • Manage the 511 Website Support Services contract including ensuring the consultant’s compliance with the contract terms, approving invoices, and reconciling the budget and funding sources • Lead enhancements to the 511.org website. Perform task duties including consultant oversight, development of requirements, deliverables review, usability testing, and product acceptance testing • Oversee the team that manages and delivers 511’s operational and public facing services including, but not limited to, the 511 phone system, 511 communications and branding, the 511 operations team, and the Bay Area Vanpool Program ensuring systems and services are resourced, operated, maintained, and enhanced, and as necessary, ensure that the annual federal reporting is completed • Lead and guide procurements and vendor selection processes and manage consultant relationships • Help define the long-term vision for traveler information in the context of the ever-evolving technology environment • Oversee the Bay Area Commuter Benefits Program, including consultant oversight and management of employer registration, administration of the database and web presence, and effective employer outreach and documentation Staff Supervision and Mentorship • Supervise and mentor staff • Provide leadership and clear direction to assigned staff; instruct staff regarding work procedures, review and evaluate work performance • Foster a collaborative and innovative team environment that encourages professional development and continuous improvement • Support the continual professional growth and development of staff by identifying and making available tools, training opportunities, and other resources Emergency Preparedness and Response • Oversee 511 emergency preparedness and response communications tools and role management • Oversee the 511 Emergency Training Exercises, including coordinating with contractors as necessary • Perform one or more 511 emergency response tasks during a planned closure or unanticipated disruption • Oversee 511’s collaboration with MTC regional emergency response efforts including contributing to the planning for regional exercises KNOWLEDGE, SKILLS, AND ABILITIES The ideal candidate will have the following knowledge, skills, and abilities: Knowledge of: • Understanding of real-time multimodal traveler information systems, advanced traveler information systems (ATIS), intelligent transportation systems and/or related systems and processes • Familiarity with customer-oriented operational technology and data services, contracts, and procurements • Project management techniques to ensure timely delivery of multiple concurrent projects, including contract development and management, risk management, change control, and schedule compliance • Budgeting and financial planning • Administration of federally funded projects • Microsoft Excel, Microsoft Word, PowerPoint and Project, Asana, and/or other scheduling software • Understanding of the core principles of equity necessary to advance and implement MTC/ABAG’s Equity Platform Skills and Abilities • Plan, direct, select, supervise, train, motivate and evaluate the work and performance of professional and technical personnel and consultant teams • Lead and perform analysis of complex problems using data and qualitative information. Identify creative solutions, options and justify recommendations • Demonstrated ability to communicate clearly and concisely, both orally and in writing, with a variety of stakeholders • Independently organize and manage competing priorities and simultaneous projects involving cross-functional project teams in an effective and timely manner and in a fast-paced working environment, occasionally delivering on short timelines • Build and maintain effective, positive and harmonious working relationships with a variety of internal and external stakeholders related to assigned functions, programs, and/or projects • Analyze, interpret, summarize, and present administrative and technical information, data, and recommendations in an effective manner MINIMUM QUALIFICATIONS Any combination of training and experience that would provide the required knowledge, skills, and abilities listed. A typical way to obtain the required qualifications would be: Education and Experience: Equivalent to a bachelor’s degree from an accredited college or university with major coursework in planning, civil engineering, environmental science, business or public administration, or a related field and seven (7) years of increasingly responsible professional experience administering programs in a field related to assignment area. PREFERRED QUALIFICATIONS Education : A Master's degree in an appropriate field related to the area of assignment such as transportation planning, project management, public finance, transportation engineering, civil engineering, economics, urban/environmental/landscape design, business, public administration or public health. Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency along with their application.EMPLOYMENT REQUIREMENTS Successful completion of a background check, professional references and the Employment Eligibility Verification Form I-9. DISABILITY The Human Resources Department will make reasonable efforts in the recruitment or skills assessment process to accommodate applicants with disabilities. If selected for an interview or testing, and you require accommodation, please notify the Human Resources Department when confirming your interview or test. APPLICATION ASSISTANCE If you need technical assistance with your on-line application, please contact Applicant Support at (855) 524-5627, available from 8:00 AM to 5:00 PM (PST) Monday through Friday, excluding holidays. All MTC employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.