Metropolitan Transportation Authority

Compensation

Full Description

Description Job Information Title: Contract Management Officer Department: Paratransit Division/Unit: Contract Management Reports To:Deputy Vice President Work Location: 33-00 Northern Blvd., LIC, NY Compensation Salary Range: $147,902 (Min) - $221,854 (Max) Summary Oversee the development, negotiation, implementation, and performance of Paratransit contracts—including dedicated and non-dedicated carrier services—to ensure ADA compliance and 24/7 on-street transportation delivery. Manage procurement needs, develop reporting structures for internal use and senior leadership, and ensure timely responses to customer feedback, using insights to inform future contract strategies. Responsibilities • Oversee RFP processes for Paratransit services and advise on technology procurements, including content development, evaluation criteria, selection, implementation, and lifecycle oversight. • Develop and enforce contractor reporting standards to ensure Americans with Disabilities Act (ADA) compliance for services supporting 190,000+ customers, 40,000+ daily trips, and a fleet of 1,100+ vehicles. • Supervise the Taxi Reimbursement team (processing up to 2,000 trips/day) and manage trip authorization, payments, and strategic improvements to align with policy and budget. • Maintain vendor relationships, lead annual evaluations, and ensure service level, pricing, and performance alignment. • Provide daily operational oversight and strategic guidance on Paratransit policy, identifying and mitigating risks to ensure service continuity. • Manage staff development, succession planning, and risk mitigation strategies for large-scale programs and contracts. • Monitor budget performance and produce variance reports. • Primary Carriers: Serve as NYCT liaison; manage contract compliance, operations, billing, and payments. • Supplemental Carriers: Oversee procurement, monitor KPIs, and reconcile invoices. Education & Experience A Baccalaureate's degree from an accredited collegein Labor Relations, Business Administration, Compliance or satisfactory equivalent (Law, Business, Compliance) and twelve (12) years of satisfactory full- time related professional experience, and at least five (5) years of which must have been in a managerial/ supervisory/ administrative/executive capacity. Desired Skills • Strong knowledge of federal, state, and local regulations governing public transportation, with emphasis on an ADA-compliant Paratransit. • Experienced in transit operations, public procurement, contract management, vendor relations, negotiations, budgeting, and project management. • Skilled in audit and billing procedures, financial oversight of multimillion-dollar contracts, and resolving technical and operational challenges. • Proficient in PC applications with excellent written, verbal, and negotiation skills. Other Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.