Metropolitan Government of Nashville & Davidson County

Compensation

Full Description

This position will provide primary application and functional/technical support for the Payroll module in Oracle Cloud, as well as backup support for other HCM modules in Oracle Cloud. This role works collaboratively with internal stakeholders to support accurate payroll and human resources operations and maintain data integrity across the Oracle Cloud platform. Typical duties include analysis, troubleshooting, testing, and working with technical leads to implement and upgrade any custom and vendor supported applications, databases, and infrastructure. ITS is a 24x7 information technology shop. Applicant must be willing and available to perform duties as required by the job. This may include work on nights, weekends and holidays. Metro Information Technology Services is the central IT provider for the 60 departments and agencies of the Metro Government with a mission to “lead the delivery of exceptional technology, service, and solutions.” ITS staff members deliver 33 separate service lines to our partners within Metro Government. These services support the delivery of services to Nashville’s residents and visitors. In addition to Metro’s generous healthcare and pension benefits, ITS fosters a positive work/life balance through policies including remote work and flexible scheduling options. • Perform application troubleshooting, patch testing, and application testing, including the development of test plans and test cases. • Prepare Requirement Analysis and Solution Design documents as directed. • Attend all requirements gathering sessions to understand business requirements of current state vs future state Procurement and financial modules. • Ensure the application meets the usability requirements of project stakeholders. • Maintain configuration and process documentation, as well as training documents as needed. • Coordinate with business group for process improvements. • Coordinate with business to evaluate upgrades and technology opportunity improvements. • Perform daily, weekly, and monthly application health checks for data and application integrity. • Maintain enterprise data through change review process. • Help with troubleshooting of access and application issues. • Provide 1st or 2nd level support for application and/or process issues. • Perform application functional user and process flow documentation. • Provide primary production support for Payroll module in Oracle Cloud and backup support of HCM modules such as (Absence and Time & Labor). Three (3) or more years of combined experience as a business analyst, a consultant in human resources, payroll, and/or technical/functional experience in the areas of Oracle EBS (E-Business Suite R12), Oracle Cloud or another comparable ERP system. • No Substitutions* LICENSE REQUIRED: Valid Driver's License • Resume must be included with application to ensure consideration* Candidates with accreditations earned in a foreign institute are encouraged to apply. Candidate must receive and maintain a passing status from Metro Nashville Police Department (MNPD) background check. Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government. • Ability to learn quickly and understand the operations of customer agencies • Ability to exercise independent judgment in interpreting and applying procedures to specific cases • Ability to deal with management, vendors, and others effectively in situations requiring tact and discretion, persuasion, and working through difficult issues • Experience in large complex enterprise-wide system implementations as a project team member • Experience supporting users in a production environment • Experience coordinating, requesting, or updating application security within an ERP system • Experience with Microsoft Office Suite • Experience in creating process documentation • Experience in managing complex internal and external data analysis • Experience with reporting We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations. Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.