Metronet

Compensation

Full Description

Love your Mondays again! Join the Future of Connectivity with Metronet and Vexus! Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don’t just build networks; we build communities. Job Summary: Perform 24/7 monitoring of the Metronet PON, DWDM, IP, and Ethernet networks. The Technician should have intermediate knowledge in at least one of these fields and follow established guidelines to complete tasks. While primary functions are performed independently, technical assistance from senior staff may be required. What we offer: • Competitive pay • Annual bonus opportunity • Annual merit increases • Affordable insurance (medical, dental, vision, etc.) • 401(k) company match up to 6% • Paid time off • Volunteer hours • Perks and discounts • Discounted Metronet service in our serviceable area • Opportunities for advancement • So much more! What you will be doing: • Ability to work in 365x24x7 environment including weekend and night shifts. • Constant monitoring of Network Management systems for alarms on the Network. • Analyze and determine impact of alarms to the Metronet Network and customer base. • Report, document, and track all alarm events while maintaining a high level of accuracy and urgency. • Create and triage trouble tickets, including remote RFC and BER testing. • Create, assign and coordinate trouble tickets to the correct internal workgroups for customer and network troubles. • Communicate Network Event Notification alerts and updates to internal Metronet teams and executives. • Coordinate and drive repair activities on fiber cuts and other network impacting events. • Direct involvement with engineering groups and vendors to track and implement restoration efforts. • Updates trouble tickets, escalating to various carriers and workgroups as required until completion. • Work escalations from other NOC Tiers and Metronet departments. • Properly document Root Cause Actions and dispositions during ticket closure. • Perform inbound and outbound contact center duties in a high-volume environment. • Communicates daily with many departments within METRONET, other telecommunication providers and vendors to discuss and coordinate all network troubles/outages and projects. This may involve exchanging information on the installation, testing and turn-up of circuits/facilities and network elements (fiber transport, switching networks, etc). • All other duties as assigned. What you need for this position: • 3-5+ years’ experience working in NOC environment in the Telecom industry. • 2-3 years dealing and communications with other Carrier NOCs to accomplish the team’s objectives. • Cisco CCNA or Equivalent Certification preferred. • Associates degree or higher or equivalent experience preferred. • Excellent oral and written communication skills, with an eagerness to provide outstanding customer service to internal and external clients. • Demonstrable knowledge of the following IP protocols: BGP, OSPF, MPLS, Spanning Tree, ISIS. • Demonstrable knowledge of the following platforms: Cisco, Nokia, Telabs, Adtran, Metaswitch VoIP/ SIP Softswitch and Session Border Controller and others. • Ability to troubleshoot Layer 1-3 faults in platforms listed. • Demonstrable knowledge of various network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, ssh, dig, SNMP get. • Ability to configure and troubleshoot issues with: LDP, VRF, VPN, L2TP, SIP. • Understanding of SNMP traps and syslog messaging with the ability to react to and perform fault analysis for various messages. • Ability to acknowledge multiple network alerts and messages and determine customer and/or network impact as a result of symptoms presented. • Ability to read and interpret engineering documents such as Methods of Procedures and Work Orders for scheduled maintenances. • Requires computer literacy: Microsoft Word, Excel, Power Point, SharePoint and Lotus Notes. • Must be able to work independently with minimal guidance, while focusing on a sense of urgency for customer impacting issues. • Must be able to work beyond the normal shift during outages and when working on special projects. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form. Join us and find out what it means to love your career! At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve. We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders. Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere. Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless. Metronet is an Equal Opportunity Employer and a Veteran Friendly Employer.