Metro Supply Chain Holdings USA Inc

Compensation

Full Description

SUMMARY The Implementation Operations Manager will direct start-ups of new sites and new customer onboarding into existing multi-client facilities, at a fast-growing third-party logistics (3PL) service provider. This role involves significant change management, managing operational execution, Customer Service and Client Relationships, training, efficiency, and safety during startups, ensuring a smooth handoff to site leadership.  The Operations and Implementation Manager will additionally support RFP’s and support the US growth and new business opportunities.  This position requires travel up to 75% of the time.   RESPONSIBILITIES Startup and Implementation Leadership * Change management. * Project Execution: Lead startup operations, ensuring adherence to business plans, budgets, and timelines. * Customer Collaboration: Partner with customers to define and meet operational requirements, exceeding their expectations. * Process Design: Develop and implement SOPs for efficient workflows in warehousing, order management, and shipping/receiving. * Team Training: Recruit, onboard, and train new teams, fostering operational success from day one, in accordance with company guidelines and regulations. * Performance Metrics: Monitor and analyze Performance/Activity Indicators (KPIs and KAIs), making recommendations for continuous improvement during startups. * Smooth Transitions: Provide a clean handoff to site leadership at the end of the project. Operations Management * Daily Oversight: Manage warehouse operations to ensure safety, quality, productivity, and customer satisfaction. * Leadership: Build and mentor high-performing teams, promoting a culture of safety and accountability. * Continuous Improvement: Identify operational inefficiencies and lead initiatives to enhance cost-effectiveness, service quality, and safety. * Compliance: Ensure adherence to company policies and regulatory standards. Strategic Contributions * Act as a liaison between site teams, corporate leadership, and customers to ensure alignment and effective communication. * Provide insights and recommendations to senior leadership for improving operational startups * Support long-term growth initiatives, including resource planning and site expansion. * Additional related responsibilities as required. EXPERIENCE * 10 years distribution experience (some of which is in a 3PL environment). Prior experience in the logistics industry, including operations management with a concentration in process definition and project management preferred. * Experience in managing start-up projects, warehousing and WMS experience required. * Red Prairie  / Blue Yonder / Manhattan / Synapse experience  * Understanding of budgeting, financial forecasting and cost control * Experience in utilization or management of distribution centers COMPETENCIES * Results Orientation * Communication * Problem Solving * Decision Making * Effective delegation * Adaptability in the context of a defined start-up plan * Managing Change, including the ability to differentiate between importance and urgency of decisions * Effective Collaboration across the organization, to leverage expertise. * Customer Centricity * Fostering Culture * Continuous Improvement Mindset * Financial Acumen  SKILLS  * Proven leadership ability to build a strong team environment * 5 years hands-on WMS knowledge as a super user or expert level. * Strong interpersonal skills – with the ability to leverage effective relationships at all levels in the organization.  * Strong communication skills – both written and verbal. * Working knowledge of warehouse equipment. * Service oriented with strong customer interaction skills and commitment. * Strong analytical skills with an emphasis on financial reports * Excellent time management and organizational skills.  EDUCATION  * A Bachelor’s Degree in business management with a focus on operations management or combination of education and related experience * A Designation in logistics management preferred  WHY JOIN US? * Work in an environment where safety is our first priority * The opportunity to build a career with a growing company * Medical, dental, and vision coverage for you and your family * Life and disability insurance * Wellness programs to support your family’s well-being * A Retirement Savings Program with a company match * Company team wear allowance * Company sponsored social events * Community volunteering  We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.  Where permissible under applicable state and local law, applicants may be subject to pre-employment drug test and background check after receiving a conditional offer of employment.