Metasys Technologies, Inc.

Compensation

Full Description

Job Title: Technical Services - Office (DocuCare) Level 3 Company Overview: Metasys Technologies, Inc. is a leading provider of innovative technology solutions specializing in healthcare software and services. With a commitment to improving patient care through advanced technology, Metasys Technologies supports healthcare providers with cutting-edge tools and dedicated technical support. Role Overview: As a Technical Services Level 3 specialist for DocuCare, you will play a critical role in providing advanced technical support and troubleshooting for healthcare software users. This position ensures seamless operation and user satisfaction by resolving complex technical issues and collaborating with cross-functional teams. What You'll Do: - You will provide expert-level technical support for DocuCare software users, addressing complex issues efficiently. - You will troubleshoot and resolve software and hardware problems related to healthcare applications. - You will collaborate with development and product teams to escalate and resolve critical issues. - You will document technical procedures and solutions to improve team knowledge and customer experience. - You will assist in training junior technical staff and end-users on software functionalities. - You will perform system maintenance and updates to ensure optimal software performance. - You will comply with company policies including background checks and drug testing requirements. - You will occasionally travel using your personal vehicle for less than 25% of the time to support onsite needs. What You Bring: - You have at least 3 years of experience in technical support or IT services, preferably in healthcare software. - You possess strong knowledge of DocuCare or similar healthcare management systems. - You have excellent problem-solving skills and the ability to manage multiple technical issues simultaneously. - You demonstrate strong communication skills to effectively interact with technical and non-technical stakeholders. - You are detail-oriented and capable of documenting technical processes clearly. - You hold a valid driver’s license and have reliable transportation for occasional travel. Bonus Points If You Have: - Experience with healthcare compliance standards such as HIPAA. - Familiarity with software development lifecycle and issue tracking tools. - Certifications in IT support or healthcare IT (e.g., CompTIA, HCISPP). - Prior experience working in a contract role or fast-paced technical environment. What We Offer: - We offer a competitive salary commensurate with experience. - We offer a supportive work environment with opportunities for professional growth. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and flexible work hours within the Monday to Friday schedule. - We offer the chance to work with a dynamic team dedicated to healthcare innovation. Ready to Apply? Please submit your resume and cover letter through our online application portal at Metasys Technologies, Inc. We look forward to reviewing your application and potentially welcoming you to our team.