Metalight Solutions Inc

Compensation

Full Description

Role: Salesforce Technical Lead Location: Remote Duration: Long Term Contract Languages • English • Spanish Job Details: Job Summary: We are seeking a highly skilled and experienced Salesforce Technical Lead to join our team in supporting and enhancing Salesforce applications under an Application Management Services (AMS) model. The ideal candidate will lead a team of Salesforce professionals, manage delivery of AMS activities, resolve support tickets, identify and address root causes, collaborate with end users, and drive continuous improvements in processes and applications to ensure the stability, performance, and scalability of the Salesforce platform. • Lead and mentor a team of Salesforce developers and support analyst. • Allocate tasks, review deliverables, and ensure adherence to Salesforce best practices. • Conduct regular stand-ups and provide guidance on technical and functional issues. • Provide day-to-day support for Salesforce applications in an AMS environment. • Analyze and resolve incidents, service requests, and change requests within defined SLAs. • Perform root cause analysis for recurring issues and implement long-term solutions. • Collaborate with business users to understand issues and provide functional and technical support. • Develop and deploy enhancements, bug fixes, and configuration changes using Salesforce best practices. • Identify opportunities for process automation and efficiency improvements. • Drive application optimization and recommend enhancements aligned with business needs. • Maintain and improve system documentation, including technical specifications and user guides. • Monitor system performance and proactively identify areas for improvement. • Work closely with business users to understand issues and provide functional and technical support. • Partner with cross-functional teams including SQA, business analysts, and project managers. • Participate in release management, testing, and deployment activities. • Work closely with cross-functional teams including QA, business analysts, and project managers. Preferred Qualifications: • 10+ years of hands-on experience in Salesforce development and consulting. • Strong expertise in Salesforce configuration, Apex, Visualforce, Lightning Components (Aura/LWC). • Experience with Salesforce Service Cloud, Sales Cloud. • Proven experience in AMS or production support environments. • Strong understanding of ITIL processes and ticketing tools (e.g., ServiceNow, Jira). • Excellent problem-solving and analytical skills. • Strong communication skills with the ability to interact with technical and non-technical stakeholders. • Ability to work on fast-paced environments. • Familiarity with Agile methodologies. • Strong understanding of business processes and how Salesforce can be leveraged to improve them