Merlin Entertainments

Compensation

Full Description

The General Manager of the LEGOLAND Discovery Center Arizona (Tempe) is responsible for delivery of the attractions strategy, short and long-term EBITDA, and guest satisfaction goals. Supporting the team with ensuring every guest enjoys a memorable, world-class guest experience and that every member of the team embraces and exhibits our company values. Qualifications & Experience Key Responsibilities: • Champion a guest-first culture and use data to understand and improve guest experience • Lead the development and execution of strategic marketing plans across all channels • Segment and target audiences, identifying new markets and growth opportunities • Serve as a visible, values-driven Brand Ambassador internally and externally • Ensure strong financial performance, including delivery of EBITDA, P&L, ROI, and cost control targets • Optimize Revenue Per Capita (RPC) and channel yield; activate Midway revenue levers • Drive productivity strategies and sustainable long-term growth • Oversee capital project delivery on time, on budget, and with desired returns • Foster a high-performance team culture with strong employee engagement • Lead HR and talent development processes, focusing on DEI&A, wellbeing, and succession planning • Build diverse, customer-centric teams and develop leaders across functional areas • Maintain a low-risk, compliant operating environment with robust safety and profit protection • Ensure operational efficiency, appropriate staffing, and consistent delivery of world-class experiences • Manage all employment policies and procedures in partnership with HR • Create and sustain external partnerships with nonprofits, local businesses, and authorities • Use customer insights and analytics to drive strategic decision-making • Execute change initiatives and adapt quickly to evolving business needs • Promote open communication, safety, and a collaborative team culture • Deliver on all CSR targets and represent the brand with integrity in the local community • Perform other duties as assigned in alignment with the scope of the role Qualifications And Experience • Bachelor’s degree in business, management, or marketing (preferred) • Minimum 3 years of experience at a manager level in a high visitor volume environment • Proven track record of delivering EBITDA targets for at least 2 years • Experience working with children and families (preferred) • Strong leadership, business acumen, and operational mindset • Financially astute with strong analytical and detail-oriented skills • Creative, charismatic, and able to inspire innovation and drive results • Adaptable, resilient, and confident with a “make it happen” attitude • Excellent communicator with strong relationship-building and negotiation skills • Self-aware, empathetic, and committed to team collaboration • Passionate about delivering exceptional guest and customer service • Thrives in fast-paced, dynamic environments with a focus on the big picture Benefits • Excellent health care options (medical, dental, and vision that encourage preventative care). • Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. • Merlin Magic Pass for friends and family to enjoy the parks & attractions • Recognition Programs and Rewards • 401(k) program with company match • Tuition reimbursement programs • Numerous learning and advancement opportunities Pay Range Compensation between USD $80,000.00/Yr.-USD $90,000.00/Yr.