Medzed LLC

Compensation

Full Description

TECHNICAL PRODUCT MANAGER   Position Title: Technical Product Manager Department: Information Technology Reports To: VP of Product Location: Remote – Continental US Employment Type: Full-time Travel Requirement: 10-15%   ABOUT MEDZED  MEDZED IS A LEADER IN DELIVERING VALUE-BASED, TECHNOLOGY-ENABLED SOCIAL SUPPORT TO HIGH-COST MEDICAID MEMBERS WHO ARE UNREACHABLE AND DISCONNECTED FROM THEIR PRIMARY CARE PROVIDER. WE COMBINE INNOVATIVE OUTREACH AND CARE MODELS WITH TECHNOLOGY TO FIND AND ENGAGE MEMBERS, CONNECT THEM TO PRIMARY CARE, AND IMPROVE OUTCOMES. OUR INTERVENTION YIELDS REDUCED COSTS AND ASSISTS OUR MEMBERS IN ENHANCING THEIR QUALITY OF LIFE. MEDZED IS A GROWTH-STAGE, PE-BACKED HEALTHCARE SERVICES COMPANY SERVING HIGH-COST MEDICAID RECIPIENTS THROUGH COMMUNITY HEALTH NAVIGATORS (CHNS). WITH 225 EMPLOYEES OPERATING ACROSS THREE STATES, WE CONNECT UNDERSERVED POPULATIONS TO THE SOCIAL AND HEALTH RESOURCES THEY NEED. WE ARE SCALING RAPIDLY AND INVESTING IN TECHNOLOGY AS A CORE ENABLER OF THAT GROWTH.  POSITION OVERVIEW We are looking for a Technical Project Manager to serve as the operational backbone of our development teams. This role blends the day-to-day cadence management of a Scrum Master with the backlog ownership and stakeholder translation of a Product Owner. You will manage delivery across outsourced development partners and internal technical staff, ensuring work ships on time, meet acceptance criteria, and aligns to our product roadmap.    This is a hands-on role. You will run standups, manage sprint ceremonies, track delivery, remove blockers, and serve as the primary day-to-day point of contact for our development vendors. You will translate product requirements into actionable stories, manage UAT, coordinate releases, and keep the VP of Product focused on strategy rather than execution details. During deployments, you will work directly with operations leadership and field-based team members to ensure smooth rollouts, gather feedback, and validate that solutions work in real-world conditions.  KEY RESPONSIBILITIES Delivery Management  * Own the day-to-day management of outsourced Salesforce development and data analytics vendor teams, including sprint planning, standups, and retrospectives.  * Drive sprint execution: track velocity, manage scope, surface risks early, and hold vendors accountable to committed deliverables.  * Manage release planning and coordination across environments, including UAT cycles and production deployments.  * Maintain and groom the product backlog in partnership with the VP of Product, ensuring stories are clearly defined with acceptance criteria.  * Remove blockers and escalate issues before they impact delivery timelines.  Stakeholder Coordination  * Serve as the primary liaison between business stakeholders and development teams, translating business needs into technical requirements.  * Coordinate cross-functional testing and sign-off with operations, clinical, quality, and growth teams.  * Facilitate change management communication for new releases, working with L&D and operations leadership to ensure smooth adoption.  * Provide regular status updates and delivery metrics to the VP of Product and executive leadership.  Process & Quality  * Establish and continuously improve agile delivery processes across distributed teams.  * Ensure development work meets quality standards, including documentation, testing, and HIPAA compliance requirements.  * Manage environment and deployment processes in coordination with the Salesforce Deployment Manager  * Track and report on team capacity, velocity, and delivery health to inform roadmap planning.  QUALIFICATIONS Education & Experience  * Bachelor’s degree required.  * Minimum 2 years of experience managing software development projects, including working directly with engineering teams on delivery.  * Demonstrated experience with agile/scrum methodologies in a hands-on Scrum Master or Technical PM capacity.  * Experience managing outsourced or distributed development teams with clear accountability frameworks.  * Experience with enterprise change management efforts, including stakeholder communication, training coordination, and adoption tracking.  * Familiarity with healthcare data privacy requirements (HIPAA)  Technical Skills  * Strong written and verbal communication skills with the ability to translate between technical and business audiences.  * Comfort operating in a fast-paced, ambiguous environment where priorities shift and scrappiness is valued.  Preferred  * Experience with Salesforce Health Cloud and/or Google Cloud Platform (BigQuery, data pipelines)  * MBA, Computer Science, or Engineering degree  * Certified Scrum Master (CSM) or PMI-ACP certification  * Previous experience working with remote, field-based employees who have varying levels of technical literacy.  * Healthcare services or Medicaid/managed care industry experience  * Experience with Salesforce platform tooling, deployment pipelines, or release management processes    Why This Role Matters MedZed is at an inflection point. We are scaling our member volume 10x while driving 20–30% productivity improvements through technology. This role is critical to making that happen. You will be the person who keeps the trains running so the product and technology organization can move faster, deliver more reliably, and build the systems that let our Community Health Navigators spend less time on admin and more time changing lives.    What We Offer * Competitive salary ($100,000–$125,000) and benefits  * Remote-first work environment  * High-impact role with direct visibility to executive leadership and PE investors  * Opportunity to shape how technology scales a mission-driven healthcare organization.  * A product and technology team that is building something meaningful.   Work and the Team This role works closely with the VP of Product, outsourced development partners, internal technical staff, and cross-functional operations and clinical leadership. The Technical Project Manager plays a key role in ensuring reliable delivery and scaling our technological capabilities as MedZed grows.    Physical Requirements * This position requires the employee to remain in a stationary position for prolonged periods while performing desk-based computer tasks.  * The employee must be able to constantly operate a computer, keyboard, and other office productivity machinery, such as a calculator, copy machine, and computer printer.  * The person in this position may need to occasionally move about inside the office/remote workspace to access file cabinets, office machinery, or other resources.  * The employee may occasionally be required to lift and move objects weighing up to 10 pounds (e.g., a laptop, files, or small office equipment).  * Clarity of vision at approximately 20 inches or less is required for working with computers and reading small print.    Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is our policy to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship.    MedZed is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.