Medline Industries, LP

Compensation

Full Description

Description: • Build and develop the Team to deliver defined metrics and results to support the customer and sales organizations, tracking and managing to defined metrics. • Present findings and recommendations to sales/customer management to solve problems and issues related to performance opportunities or specific projects. • Engage with the sales organization and customer to strategically define the critical needs and processes to support the business relationship. • Serve as the first-level of management for escalated issues or concerns. • Determine work procedures, prepare work schedules and expedite workflow. • Evaluate analyst performance to ensure expectations are met in conformance to policies and procedures. • Measure client and market trends, efficiencies and effectiveness of resource allocation and utilization. • Review and standardize procedures to improve efficiency of the analyst team. • Drive internal partnership with sales and all relative partners develop, create and maintain reporting requirements and ensure systems provide accurate and timely data. Requirements: • Bachelor’s degree and at least 4 years of experience in sales analysis and support OR high school diploma and at least 7 years of experience in sales analysis and support. • Experience coaching, mentoring, and training staff. • Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. • Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table). • Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). Benefits: • health insurance • life and disability • 401(k) contributions • paid time off