Medix

Compensation

Full Description

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients. About the Role We are seeking a Customer Success Specialist to deliver a world-class experience for clients and providers. In this role, you'll build rapport, research billing and claims, answer inquiries, set expectations, and provide basic technical support for our platform. This is a highly collaborative team where you'll make a direct impact by supporting clients and providers with accuracy, empathy, and professionalism. This position involves managing a high volume of forms, emails, and outbound calls while meeting individual performance metrics. The ideal candidate will bring call center experience, knowledge of commercial insurance and Medicare, and strong communication skills. What You'll Do • Manage a high volume of client and provider inquiries across email, forms, and inbound/outbound calls • Consistently demonstrate a positive, empathetic, and professional attitude • Provide accurate, complete, and timely information using the appropriate tools and resources (CRM systems, case management platforms, and communication tools) • Resolve complaints effectively by offering solutions and alternatives within established timeframes, following through to ensure resolution • Accurately document all interactions, transactions, feedback, and complaints • Collaborate with colleagues and cross-functional teams to support client and provider needs • Meet and maintain performance standards, including a QA average of 90%+ and a case activity average of 7 cases per hour • Manage sensitive client interactions with professionalism and care, providing clear guidance and connecting clients to the proper resources What Success Looks Like • First 30 days: Gain a strong understanding of the client and provider journey, learn the technology platform, and begin resolving customer and provider requests while maintaining accountability and professionalism. • First 60 days: Independently support client and provider requests via chat, email, and phone with efficiency and quality. Aim to resolve 9 cases per hour with a QA score of 90% or higher. • First 90 days: Demonstrate confidence in handling a wide range of inquiries, consistently meeting and exceeding performance goals. Take on more complex cases with curiosity and resourcefulness. Who You Are Required Experience • 2-3 years of experience in a high-volume billing support or customer service role • Experience handling inbound and outbound calls in a metric-driven environment • Proven ability to navigate multiple platforms when resolving cases • Excellent written and verbal communication skills • Availability to work shifts Monday-Friday between 7am-6pm MST Preferred Education/Experience • Previous call center or billing experience working with insurance and claim processing • Experience with a ticketing system or CRM software • Background in basic troubleshooting and technical support • Start-up experience is a plus Benefits • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances). • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)). • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1). • Short Term Disability Insurance. • Term Life Insurance Plan. • We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). Medix Overview: With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours. • As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. For California Applicants: We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. Company DescriptionHere at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine. Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?