Med Communications

Compensation

Full Description

POSITION SUMMARY The Medical Information Specialist is expected to demonstrate expertise in assigned pharmaceutical products and devices, and to utilize this expertise to respond to inquiries from Health Care Professionals via appropriate exchange of scientifically accurate, focused, and balanced scientific knowledge. Consumer inquiry support may also be required with some clients. ESSENTIAL FUNCTIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. • Respond to unsolicited verbal and written medical information inquiries from HCPs and consumers in a prompt, accurate, and compliant manner. • May provide afterhours medical information coverage. • Collect and report adverse event data and product complaint data to drug safety departments and quality departments, respectively, within required timeframe. • Demonstrate ongoing scientific and business expertise relevant to therapeutic areas, including: products, disease state management, emerging therapies, and the competitive landscape. • Thoroughly and accurately document cases in medical information database, consistent with operational procedures. • Provide medical information support via multiple venues including virtual presentations and medical meeting booth coverage. • Comply with all guidelines, policies, legal, regulatory, and compliance requirements. • Meet or exceed service levels and targets for internal and external customers. • Participate in scientific training, as appropriate, to support assigned brands. • Mentor new hires or staff changing support areas. • Participate in training of new hires or staff changing support areas. • Maintain active role in the Quality Assurance process. • Create and review custom response letters consistent with company operational procedures. • Identify new opportunities for Client-related services. • Perform other duties as requested. POSITION QUALIFICATIONS • Above-average attention to detail, teamwork and initiative. • Ability to multitask. • Ability to interact with other departments within the company, and be proficient in e-mail and verbal communication. • Proficient in Microsoft Outlook, Excel, PowerPoint and Word, and quickly able to learn new software. • Demonstrated proficiency in drug information communication and management. • Ability to apply regulatory and compliance guidelines to scientific information exchange. Competency Statements • Accountability - Ability to accept responsibility and account for his/her actions. • Accuracy - Ability to perform work accurately and thoroughly. • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. • Analytical Skills - Ability to use thinking and reasoning to solve a problem. • Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience. • Communication, Oral - Ability to communicate effectively with others using the spoken word. • Communication, Written - Ability to communicate in writing clearly and concisely. • Customer-Oriented - Ability to take care of the client’s needs while following company procedures. • Detail-Oriented - Ability to pay attention to the minute details of a project or task. • Ethical - Ability to conform to a set of values and accepted standards. • Organized - Possesses the trait of being well-organized or following a systematic method of performing a task. • Problem Solving - Ability to find a solution for, or to deal proactively with, work-related problems. • Responsible - Ability to be held accountable or answerable for one’s conduct. • Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative. • Technical Aptitude - Ability to comprehend complex technical topics and specialized information. • Tactful - Ability to show consideration for, and maintain good relations with, others. • Working Under Pressure - Ability to complete assigned tasks under stressful situations. SKILLS AND ABILITIES Education: Advanced health professional degree (PharmD preferred) or relevant, equivalent clinical experience. Experience: One to two years related experience. Demonstrated expertise in drug information and management preferred. Computer Skills: Prefer proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.