Mecklenburg County

Compensation

Full Description

Sr Admin Support Assistant (Part-Time) - MeckWorks Department of Community Resources “Follow Your Calling, Find Your Career” Hiring Range: $20.00 - $26.13/hour Application deadline: 10/23/2025 This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. Position Specific Summary Through the Mecklenburg County Department of Community Resources, MeckWorks (formerly Unified Workforce Development) provides Mecklenburg County customers who need additional assistance with employment due to experiencing two or more barriers, access to upward mobility and economic stability through employment placement and integrated services. MeckWorks is looking for an administrative assistant to perform a variety of administrative and clerical tasks. Duties will include providing support to the Senior Program Manager, Social Work Supervisor, and Social Workers. The administrative assistant will assist in daily office needs and manage the administrative activities of the program. This is a part-time, temporary position. The selected candidate will support the Department up to 20 hours a week and should be comfortable with scheduling flexibility as workingshifts may vary. Location: 3205 Freedom Drive Charlotte, NC 28216 Position Summary Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in a department. The Community Resource Center (CRC) is a pilot service, implemented to integrate Health and Human Services (HHS) in one location. All HHS agencies (Dept. of Social Services, Veteran Services, Child Support, Public Health) and community partners (NCWorks, CPCC, Novant Health, etc.) work collaboratively by connecting customers to services that promote health and wellness and strengthen the communities providing resources such as education, workforce development, mental and emotional health that drive families to towards greater independence. Essential Functions • Assist MeckWorks staff with agenda development for various weekly and monthly meetings • Coordinate interviews and assist with program preparation • Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions • Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented • Maintain supply levels and ordering stock • Schedule meetings and manage the calendar of the Senior Manager • Compose, type, and distribute information such as meeting notes, reports, agendas, forms, emails, and general information • Manage TEAMS files to ensure all program documents, meeting notes, standard operating procedures, etc. are in a centralized location • Assist with collecting and organizing data to generate reports for various projects and contracts within MeckWorks • Assist with creating PowerPoint presentations for the MeckWorks program • Upload documents into the Salesforce Database and NCCare360 Platform • Connect with individuals that are referred to the program to complete initial screening and consent forms • Assist with collecting information to complete Customer Satisfaction Surveys • Assist participants with resume development, job applications, and interview preparation • Other duties as assigned Mecklenburg County Community of Resources: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism. Experience Minimum Qualifications Education Minimum of four years of administrative experience High School Diploma or equivalent Combination of relevant education and relevant experience accepted?: Yes Licenses and CertificationsMay require a valid North Carolina or South Carolina Driver's License May require County Driving Privileges Preferred Qualifications Bilingual (Spanish and English) proficiency oral and written Strong customer service experience Proficiency with computer applications Experience with Excel, PowerPoint, and Salesforce Knowledge, Skills And Abilities Knowledge of • Administrative and clerical procedures and systems using various computer operations, managing files and records • Principles and processes for providing customer and employee services • Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Skills • Customer service • Coordination and organization • Judgement and decision making • Time management Abilities • Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures • Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided • Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty • Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive. • Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently • Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization Computer Skills Data entry Intermediate use in various computer applications. Proficient in various computer applications including Microsoft Office Suite Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.