MDxHealth

Compensation

Full Description

The Customer Service Supervisor is responsible for the efficient day-to-day operations of the Customer Services department including providing work direction, expertise, and guidance to the staff. Ensures proper training and employee competencies are performed and submitted according to the deadlines. Conducts department meetings, and individual meetings with all staff to address corrective actions, employee concerns, suggestions, client issues, and process improvements. Assists the Customer Service Director in maintaining and improving the department’s quality metrics. Responsible for maintaining and revising the department Standard Operation Procedures. Manages, reviews, and approves employee timecards and time off requests. This role is also responsible for supporting and resolving elevated situations which cannot be resolved by Customer Service Specialist I, II, III, or Lead.  * Position in on-site in Irvine, CA. There is the possibility of remote work. * Minimum of 6 years previous customer service experience. Minimum 5 years in healthcare or a clinical reference laboratory a plus. * In-depth understanding of clinical data and ability to convey sales & marketing messages. * High level of accuracy and attention to detail. * Ability to adapt to changing procedures, policies, and work environment. * Ability to work in a fast-paced team environment. * Hiring range: $68,640 to $95,000. The actual rate will be determined based on experience and other factors permitted by law. Mdxhealth seeks talented people who are passionate about improving the diagnosis and treatment of cancer patients.  Mdxhealth is building a world class healthcare company, providing significant career development and financial opportunities.  Company Benefits: We offer a comprehensive compensation and benefits package, which includes a competitive salary, company paid medical, dental, vision and life insurance coverage, 401(k) with company match, generous employee discounts, a casual, but driven work environment, and the ability to make a real difference as a key contributor to our growth.  Mdxhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at: 866-259-5644.