MCN Multiservices

Compensation

Full Description

About us MCN Multiservices is a small business in INSURANCE and TAX in Katy, TX. We are professional, agile and collaborative. Our work environment includes: • Modern office setting • Growth opportunities ```Duties``` - Provide exceptional customer service by answering incoming calls and assisting customers with inquiries, issues, and requests. - Conduct outbound calls to follow up with customers and provide additional information or resolve any outstanding concerns. - Utilize phone etiquette skills to ensure professional and courteous communication with customers at all times. - Perform data entry tasks accurately and efficiently to update customer information and maintain records. - Identify opportunities for upselling and cross-selling products or services to enhance the customer experience. - Collaborate with team members and other departments to address customer concerns and provide timely resolutions. - Maintain a high level of product knowledge to effectively address customer inquiries and provide accurate information. - Meet or exceed sales targets by actively promoting products or services based on customer needs. ```Experience``` - Previous experience in a customer service role is preferred. - Strong communication skills, both verbal and written, with the ability to effectively interact with customers. - Proficient in data entry and comfortable working with computer systems and software. - Ability to analyze customer needs and provide appropriate solutions or recommendations. - Experience in upselling or sales is a plus. - Multilingual abilities, particularly in English and Spanish, are highly desirable. We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career advancement. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience. Job Type: Full-time Pay: $12.00 - $15.00 per hour Benefits: • Flexible schedule • Health insurance • Paid time off Application Question(s): • Do you speak fluently and write Spanish? Experience: • Auto Insurance and/or Tax: 1 year (Required) Language: • Spanish Fluently (Required) Work Location: In person