MCKESSON

Compensation

Full Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Company Profile McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively. United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more info, visit www.mckesson.com. We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Current Need McKesson’s Customer Experience Operations (CxO) is seeking a Senior Manager, Practice Management System Support. The Sr. Manager of Practice Management System Support leads a remote team responsible for the strategic support and operational oversight of the athenaIDX system across Texas Oncology. This role ensures high-quality service delivery, drives optimization initiatives, and mentors staff in maintaining and enhancing the application. This role collaborates with the cross-functional teams across the US Oncology Network to deliver effective, compliant, and scalable practice management solutions. Key Responsibilities Team Leadership & Mentorship • Lead support operations for athenaIDX, including mentoring staff on troubleshooting, configuration, and performance tuning. • Drive resource allocation across the Texas Oncology athenaIDX support team. • Maintain documentation and Service Level Agreement standards through monthly ticket audits and utilization report analysis. • Ensure strict adherence to McKesson change management policies. • Mentor team members on professional development, including but not limited to, expanding knowledge of the athenaIDX application. • Participate and, as needed, lead team building exercises across the PM System Support organization. • Conducts quarterly and annual performance evaluations, reviewing individual development plans, departmental and personal goals, and providing performance feedback. • Facilitates weekend and after-hours preventative maintenance exercises. Customer Success & Collaboration • Work to provide strategic guidance on system enhancements and changes. • Partners with users to identify, evaluate, and develop solutions to business problems which are cost effective and meet user requirements. • Participate in strategic planning sessions with both internal and customer-facing resources. • Collaborate with internal and external stakeholders to ensure project alignment and timely execution. • Works with application vendors to evaluate and design solutions for business and customer requirements. Incident Management • Manage escalated issues from customers and internal teams. • Works with application vendors to escalate outages and provide timely resolution and updates to customers. • Leadership during incident management, including, but not limited to, resource allocation and/or direct participation in problem management process and root cause analysis. Education & Minimum Requirements Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience. Critical Skills • 5+ years’ experience in designing, building, implementing, and supporting business solutions using information technology, particularly with athenaIDX systems. • 5+ years in healthcare revenue cycle management. • Significant experience in business analysis, requirements definition and deployment of business requirements to information systems. • Proven leadership in managing complex projects and mentoring technical teams. • Basic understanding of Microsoft Active Directory Domain Architecture. • Ability to understand user requirements and communicate them in an appropriate manner to development personnel. Additional Skills • Candidate must be decisive. • Candidate must possess excellent problem-solving skills. • Candidate must be customer-focused and collaborative. • Candidate must show experience in their ability to lead, follow, and work well within a team. • Ability to manage multiple concurrent initiatives in a remote work environment. • Ability to develop, follow, and execute project plans. • Ability to work as a team or an individual contributor. • Ability to work as a technical lead and as a participant in a team environment. • Ability to develop, distribute, and maintain internal and customer-facing technical and procedural documentation. • Strong organizational skills as well as the ability to communicate well at all levels. • Strong communication and stakeholder engagement skills. • Strong proficiency in Microsoft Office Suite. Working Conditions • This is a Remote role. • Must have ability to travel up to 10% of the time, depending on the location. • Must be authorized to work in the US unrestricted – This position is not eligible for sponsorship. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $115,400 - $192,300 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!