MCIM by Fulcrum Collaborations

Compensation

Full Description

We're looking for an IT Administrator to join as the second member of our IT team. You'll work alongside our IT & InfoSec Manager and take ownership of day-to-day IT operations, managing MCIM’s internal IT infrastructure, supporting employees across all systems and devices, and transitioning the organization from an outsourced IT provider to a fully internally managed environment. This individual will lead the deployment and administration of device management, endpoint security, cloud systems, and networking tools while providing Tier 1 and Tier 2 support. The ideal candidate will have experience in mixed Windows and Mac environments, a strong troubleshooting mindset, and the ability to independently implement scalable IT systems and security best practices. This isn't a "reset passwords and close tickets" role. You'll have real ownership over our endpoint fleet, employee lifecycle processes, and IT tooling. You'll be the go-to person for keeping our team productive and our systems running smoothly, while contributing to our ISO 27001 and SOC 2 compliance efforts. Job Responsibilities ● Provide Tier 1 and Tier 2 IT support for in-office and remote employees across all systems and applications. ● Manage onboarding, provisioning, and offboarding processes, ensuring timely access setup and termination in accordance with internal SLAs. ● Administer and maintain Windows and Mac devices, ensuring security compliance and patch management. ● Manage and deploy RMM / IT Asset Management (ITAM) platforms. ● Implement and manage Endpoint Detection & Response (EDR) and Security Information & Event Management (SIEM) systems. ● Transition IT operations from an outsourced MSP model to internally managed platforms. ● Configure dashboards, policies, and monitoring tools aligned with company security and compliance requirements. ● Administer cloud applications including Google Workspace, Microsoft 365, Atlassian (Jira/Confluence), Slack, Monday.com, and other SaaS tools. ● Manage user access controls, permissions, and integrations across cloud systems. ● Maintain and support networking equipment and configurations, including VPN, firewall, and NAT (Cisco preferred). ● Support system integrations and build automations between cloud applications where applicable. ● Document IT processes, systems configurations, and internal best practices. Qualifications ● 3–4+ years of experience in IT Administration, Systems Administration, or similar technical support roles. ● Experience supporting mixed Windows and Mac environments. ● Experience supporting both in-office and remote employees. ● Experience working in an organization of 20–150 employees or within an IT MSP environment. ● Hands-on experience with RMM and IT asset management platforms. ● Experience with cloud application management including Google Workspace, Microsoft 365, and other SaaS platforms. ● Working knowledge of networking fundamentals including VPN, firewall, and NAT. ● Experience with Cisco and/or Ubiquiti networking equipment preferred. Bonus: experience with AWS EC2. ● Strong troubleshooting and problem-solving skills. ● Ability to deploy and implement technical tools, not just manage existing systems. ● Strong communication and interpersonal skills with a customer-support mindset. ● Self-motivated with the ability to work independently. ● Associate’s Degree in IT Management, Computer Information Systems, or related field preferred. ● CompTIA A+ and/or Network+ certifications preferred. Why Join MCIM? ● Impact – Build and shape IT infrastructure from the ground up ● Growth – Join a company entering an exciting new stage of expansion. Scale with us! ● Ownership – Operate with autonomy and influence key operational systems ● Collaboration – Work within a tight-knit, highly collaborative team