MCI Careers

Compensation

Full Description

Job Title: Telephone Sales Representative (Full-Time) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its clients. Role Overview: As a Telephone Sales Representative at MCI Careers, you will play a crucial role in driving sales growth by engaging potential customers through outbound calls. Your primary focus will be to promote our services, build strong client relationships, and contribute to the overall success of the sales team. What You'll Do: - You will make outbound calls to prospective clients to introduce and sell MCI's business services. - You will identify customer needs and tailor sales pitches to effectively address those needs. - You will maintain accurate records of customer interactions and sales activities in the CRM system. - You will collaborate with the sales team to develop strategies for meeting and exceeding sales targets. - You will handle customer inquiries and provide timely follow-up to ensure customer satisfaction. - You will participate in ongoing training sessions to stay updated on product knowledge and sales techniques. - You will contribute to a positive team environment by sharing insights and supporting colleagues. What You Bring: - Minimum of 2 years of experience in telephone sales or a related customer-facing sales role. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proficiency in using CRM software and Microsoft Office Suite. - Demonstrated ability to meet or exceed sales targets consistently. - Excellent problem-solving skills and a customer-centric mindset. Bonus Points If You Have: - Experience in the business process outsourcing (BPO) or customer experience (CX) industry. - Familiarity with tech-enabled sales platforms and tools. - Multilingual abilities or experience working in a multicultural environment. - Previous experience working in a fast-paced, high-volume call center. What We Offer: - We offer a competitive salary with performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work culture that values teamwork. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and a cover letter detailing your relevant experience to careers@mci.com. We look forward to hearing from you!