MCI Careers

Compensation

Full Description

Job Title: Telephone Sales Representative (Full-Time) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions to a diverse range of clients. Role Overview: As a Telephone Sales Representative at MCI Careers, you will play a crucial role in driving revenue growth by engaging potential customers through outbound calls. Your primary focus will be to understand customer needs, present tailored solutions, and close sales while maintaining a high level of professionalism and customer satisfaction. What You'll Do: - You will proactively make outbound calls to prospective clients to generate new business opportunities. - You will identify customer needs and recommend appropriate products or services. - You will build and maintain strong customer relationships to encourage repeat business. - You will meet or exceed monthly and quarterly sales targets. - You will document all sales activities and customer interactions accurately in the CRM system. - You will collaborate with the sales and marketing teams to refine sales strategies. - You will stay informed about industry trends and competitor offerings to effectively position MCI's services. - You will handle customer inquiries and resolve issues promptly to ensure satisfaction. What You Bring: - Minimum of 2 years of experience in telephone sales or a related sales role. - Strong communication and interpersonal skills with the ability to persuade and negotiate effectively. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team in a fast-paced environment. - Goal-oriented mindset with a proven track record of meeting or exceeding sales targets. - High school diploma or equivalent; a bachelor's degree is a plus. Bonus Points If You Have: - Experience in the tech-enabled services or BPO industry. - Familiarity with sales techniques such as consultative selling or solution selling. - Multilingual abilities to engage a diverse customer base. - Previous experience working in a multi-country or multicultural environment. What We Offer: - We offer a competitive salary with performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible work schedules and remote work options. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!