MCI Careers

Compensation

Full Description

Job Title: Telephone Sales Representative (Full-Time) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer engagement. With a robust call center presence and operations spanning multiple countries, MCI delivers exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Telephone Sales Representative at MCI Careers, you will play a crucial role in driving sales and building strong customer relationships through effective communication and product knowledge. This role is designed for motivated individuals who thrive in a fast-paced environment and are passionate about delivering outstanding service and achieving sales targets. What You'll Do: - You will engage potential customers via telephone to promote and sell MCI's products and services. - You will identify customer needs and tailor your sales approach to meet those needs effectively. - You will maintain detailed records of customer interactions and sales activities in the CRM system. - You will collaborate with team members and management to develop sales strategies and improve performance. - You will handle customer inquiries and resolve issues promptly to ensure customer satisfaction. - You will meet or exceed monthly and quarterly sales targets consistently. - You will participate in ongoing training sessions to enhance your product knowledge and sales skills. - You will contribute to a positive team environment by sharing insights and supporting colleagues. What You Bring: - Minimum of 2 years of experience in telephone sales or a related customer service role. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proven track record of meeting or exceeding sales targets. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience in the tech-enabled services or BPO industry. - Knowledge of sales techniques such as consultative selling or upselling. - Multilingual abilities or experience working in a multicultural environment. - Familiarity with data analysis tools to track sales performance. What We Offer: - We offer a competitive salary with performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture that values diversity. - We offer flexible work schedules to promote work-life balance. Ready to Apply? Submit your resume and a cover letter detailing your relevant experience to careers@mci.com. We look forward to hearing from you!