MCI Careers

Compensation

Full Description

Job Title: Telephone Sales Representative (Full-Time) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a robust call center presence and operations spanning multiple countries, MCI Careers is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service solutions to a diverse client base. Role Overview: As a Telephone Sales Representative at MCI Careers, you will play a crucial role in driving sales and building strong customer relationships through effective communication and product knowledge. This role is designed for motivated individuals who thrive in a fast-paced environment and are passionate about delivering outstanding service and achieving sales targets. What You'll Do: - You will engage potential customers through outbound calls to promote and sell company products and services. - You will identify customer needs and tailor solutions to meet their specific requirements. - You will maintain accurate records of customer interactions and sales activities in the CRM system. - You will collaborate with team members and management to develop sales strategies and improve performance. - You will handle customer inquiries and resolve issues promptly to ensure customer satisfaction. - You will meet or exceed monthly and quarterly sales targets consistently. - You will participate in ongoing training and development programs to enhance your sales skills and product knowledge. - You will contribute to a positive team environment by sharing insights and supporting colleagues. What You Bring: - Minimum of 2 years of experience in telephone sales or a related customer service role. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proven track record of meeting or exceeding sales targets. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team in a fast-paced environment. - High school diploma or equivalent; additional certifications in sales or customer service are a plus. Bonus Points If You Have: - Experience in the tech-enabled services or BPO industry. - Familiarity with multi-channel sales strategies and digital communication tools. - Bilingual abilities or proficiency in a second language. - Strong problem-solving skills and adaptability to changing customer needs. What We Offer: - We offer a competitive salary with performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment with ongoing training. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!