MCI Careers

Compensation

Full Description

Job Title: Telephone Sales Representative (Full-Time) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, known for its rapid growth and innovative approach to customer engagement. With a robust call center presence and operations spanning multiple countries, MCI delivers exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Telephone Sales Representative at MCI Careers, you will play a crucial role in driving sales and building strong customer relationships through effective communication and product knowledge. This role is designed for motivated individuals who thrive in a fast-paced environment and are passionate about delivering outstanding service and achieving sales targets. What You'll Do: - You will engage potential customers via telephone to promote and sell MCI’s products and services. - You will identify customer needs and tailor sales approaches to meet those needs effectively. - You will maintain detailed records of customer interactions and sales activities in the CRM system. - You will follow up on leads and referrals to maximize sales opportunities. - You will collaborate with team members and management to develop sales strategies and improve performance. - You will handle customer inquiries and resolve issues promptly to ensure satisfaction. - You will meet or exceed monthly and quarterly sales targets consistently. - You will participate in ongoing training to stay updated on product knowledge and sales techniques. What You Bring: - Minimum of 2 years of experience in telephone sales or a related customer-facing sales role. - Strong verbal communication and interpersonal skills. - Proven ability to meet or exceed sales targets in a fast-paced environment. - Proficiency with CRM software and Microsoft Office Suite. - Excellent problem-solving skills and a customer-centric mindset. - Ability to work independently and as part of a team. Bonus Points If You Have: - Experience in the tech-enabled business services or BPO industry. - Multilingual abilities to engage a diverse customer base. - Familiarity with data analytics tools to track and improve sales performance. - Previous experience working in a multi-country operational environment. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible work schedules and remote work options. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!