MCI Careers

Compensation

Full Description

Job Title: Inbound Customer Care Agent Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and support to a diverse client base. Role Overview: As an Inbound Customer Care Agent, you will be the first point of contact for our customers, providing timely and effective solutions to their inquiries and concerns. Your role is crucial in maintaining high customer satisfaction and supporting the company’s reputation for excellence in customer experience. What You'll Do: - You will handle inbound customer calls and emails with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and other departments to address complex customer needs. - You will stay informed about product updates and company policies to provide accurate information. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will meet or exceed individual and team performance targets. What You Bring: - You have at least 2 years of experience in a customer service or call center role. - You possess excellent communication skills, both verbal and written. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to remain calm and professional under pressure. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Multilingual abilities or fluency in a second language. - Familiarity with BPO industry standards and practices. - Previous experience working in a remote or hybrid work setting. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.mcicareers.com/apply. We look forward to hearing from you!