MCI Careers

Compensation

Full Description

Job Title: Inbound Customer Care Agent Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations and international presence. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As an Inbound Customer Care Agent, you will be the frontline representative of MCI, responsible for providing outstanding support and solutions to our customers. Your role is crucial in ensuring customer satisfaction and fostering long-term relationships by addressing inquiries and resolving issues efficiently. What You'll Do: - You will handle inbound customer calls with professionalism and empathy. - You will resolve customer inquiries and complaints promptly and accurately. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and other departments to enhance service quality. - You will identify opportunities to upsell or cross-sell products and services. - You will adhere to company policies and compliance standards. - You will participate in ongoing training to improve product knowledge and customer service skills. - You will contribute to achieving team performance goals and customer satisfaction targets. What You Bring: - Minimum of 1-2 years experience in a customer service or call center role. - Strong verbal and written communication skills. - Ability to handle high call volumes in a fast-paced environment. - Proficiency with CRM software and basic computer applications. - Excellent problem-solving skills and attention to detail. - A positive attitude and a customer-first mindset. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities. - Familiarity with sales techniques and customer retention strategies. - Previous experience working in a remote or hybrid setting. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work culture that values diversity. Ready to Apply? Submit your resume and a brief cover letter outlining your experience and why you are a great fit for the Inbound Customer Care Agent role at MCI Careers. We look forward to hearing from you!