MCI Careers

Compensation

Full Description

Job Title: Inbound Customer Care Agent Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As an Inbound Customer Care Agent, you will be the frontline representative of MCI, responsible for providing outstanding support and solutions to our customers. Your role is crucial in ensuring customer satisfaction and fostering long-term relationships by addressing inquiries and resolving issues efficiently. What You'll Do: - You will handle inbound customer calls and emails with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and maintain detailed records in the CRM system. - You will collaborate with internal teams to escalate and resolve complex issues. - You will contribute to continuous improvement by providing feedback on customer trends and service challenges. - You will meet or exceed individual and team performance targets. - You will stay updated on product knowledge and company policies to provide accurate information. What You Bring: - Minimum of 1-2 years of experience in a customer service or call center role. - Strong communication skills, both verbal and written. - Ability to handle high call volumes while maintaining quality service. - Proficiency with CRM software and basic computer applications. - Problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities. - Familiarity with Anything-as-a-Service business models. - Previous experience working in a fast-paced, multi-country operation. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.mci-careers.com/apply. We look forward to welcoming you to our team!