MCI Careers

Compensation

Full Description

Job Title: Full-Time Customer Service Representative Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and extensive call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Full-Time Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. Your role is vital in maintaining our reputation for outstanding service and supporting our mission to provide seamless customer experiences. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and issues promptly and accurately. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and other departments to ensure customer needs are met. - You will identify opportunities to upsell or cross-sell products and services when appropriate. - You will participate in ongoing training to stay updated on product knowledge and customer service best practices. - You will contribute to achieving team performance goals and maintaining high customer satisfaction scores. What You Bring: - You have at least 2 years of experience in a customer service or call center role. - You possess excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work in a fast-paced, dynamic environment and manage multiple tasks effectively. Bonus Points If You Have: - Experience in a tech-enabled business services or BPO environment. - Multilingual abilities or fluency in a second language. - Familiarity with customer service metrics and performance KPIs. - Previous experience with upselling or sales in a customer service context. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture that values diversity. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply. We look forward to welcoming you to our team!