MCI Careers

Compensation

Full Description

Job Title: Full-Time Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations and international presence. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Full-Time Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. This role is essential in maintaining our reputation for excellence and supporting our growth in the competitive business services market. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer experience and provide feedback to management. - You will meet or exceed individual and team performance targets consistently. - You will participate in ongoing training and development programs to enhance your skills. What You Bring: - You have at least 2 years of experience in a customer service or call center role. - You possess excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work in a fast-paced, dynamic environment. - You are a team player with a positive attitude and strong interpersonal skills. Bonus Points If You Have: - Experience in a tech-enabled business services or BPO environment. - Multilingual abilities or fluency in a second language. - Familiarity with customer service metrics and KPIs. - Previous experience with remote or hybrid work settings. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive work culture that values diversity. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply. We look forward to welcoming you to the MCI team!