MCI Careers

Compensation

Full Description

Job Title: Full-Time Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a robust call center presence and operations spanning multiple countries, MCI Careers is committed to delivering exceptional service and cutting-edge solutions to its clients. Role Overview: As a Full-Time Customer Service Representative at MCI Careers, you will play a crucial role in enhancing customer satisfaction by providing timely and effective support. This position is designed for individuals who are passionate about helping others and thrive in a fast-paced, dynamic environment. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries and issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to address complex customer needs. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing feedback and suggestions. - You will meet or exceed individual and team performance targets consistently. What You Bring: - You bring at least 2 years of experience in customer service or call center roles. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using CRM software and other customer service tools. - You demonstrate patience, empathy, and a customer-first mindset. Bonus Points If You Have: - Experience in a tech-enabled business services environment. - Familiarity with Business Process Outsourcing (BPO) operations. - Multilingual abilities or proficiency in a second language. - Previous experience working in a fast-paced, multi-country operational setting. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work culture that values diversity. - We offer flexible scheduling options to support work-life balance. Ready to Apply? Submit your resume and cover letter through our online application portal at www.mci-careers.com/careers. We look forward to welcoming you to the MCI Careers team!