MCI Careers

Compensation

Full Description

Job Title: Full-Time Customer Service Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations and international presence. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Customer Service Representative at MCI Careers, you will be the frontline ambassador for our clients, providing outstanding support and ensuring customer satisfaction. This role is essential in maintaining our reputation for excellence and driving customer loyalty through effective communication and problem-solving. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries and issues promptly, ensuring a positive experience. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members and other departments to address complex customer needs. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will meet or exceed individual and team performance targets consistently. What You Bring: - You bring at least 2 years of experience in a customer service or call center role. - You have excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You possess the ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in a tech-enabled business services or BPO environment. - Multilingual capabilities to support diverse customer bases. - Familiarity with Anything-as-a-Service (XaaS) business models. - Previous experience working in international or multi-country operations. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture focused on employee well-being. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our online application portal at www.mcicareers.com/careers. We look forward to welcoming you to the MCI team!